Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Satya Hara Tulsi Vandan Manchella

Hyderabad

Summary

Dynamic technology leader with 22 years of extensive experience in application software development, maintenance, and support across diverse industries. Proven track record in executing cloud transformation projects utilizing Amazon Web Services, complemented by a solid understanding of Google Cloud platforms. Expertise in the insurance domain, collaborating with the Insurance Center of Excellence to analyze market trends and develop strategic collateral that enhances new bids and proposals. Committed to driving process improvements and innovative solutions through the effective use of digital technologies.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director of Technology

Everi Holdings Inc.
08.2024 - Current
  • Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
  • Recruited high-caliber development personnel, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.
  • Supported creation of client and business partner relationships through careful collaboration and networking efforts.
  • Executed on senior leadership's long-term and mid-term [Type] technology development goals.
  • Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.
  • Complied with stringent regulatory standards for data handling.
  • Created internal product development roadmaps for technological solutions in [Type] industry.
  • Led a cross-functional team for successful IT project completion, improving overall efficiency.
  • Fostered a culture of innovation by encouraging experimentation with new tools/technologies among team members.
  • Aligned IT resources strategically by prioritizing projects based on business impact analysis.
  • Streamlined IT processes through automation, enhancing productivity across the organization.

Director Consulting Services – Delivery

CGI
01.2019 - Current
  • Company Overview: One of the largest IT and business consulting services firms, delivering end-to-end IT services and solutions with annual turnover of $12.1B.
  • Progressed to deliver leadership while driving a data warehousing project and migration to cloud platform for Cigna Health Care. Orchestrate P&L of $8.2M revenue annually while managing over 250 resources spread across different geographic locations. Govern strategic portfolios pertaining to Core Claim Processing Engines (Mainframe- Processing capacity of 800K Claims per night) , data and analytics( Read only Data store- Informatica, Python, Hadoop , Databricks, Amazon Services(Lambda, ECS, EKS, Cloud Watch, Dynamo DB) and Node JS. Enterprise Pricing Service( Pega), Value Based Solutions (Capitation and Care Management Incentive Engine- Java FS), Healthcare Provider Manager(Java FS) and Cigna Supplemental Benefits (Java FS). Cultivate health relationship, obtain business objectives along with organic growth, and handle talent acquisition and capability enhancement for smooth project execution. Steer client engagement, offer quality delivery within stipulated budget and collaborate with appropriate stakeholders to secure scope of work.
  • Function as a prime point of contact for client engagement and roll out productivity enhancement tool to drive continuous improvement.
  • Hire and develop team’s capability, in line with client needs and market evolution while supporting team career enhancement.
  • Headed several organizational initiatives under ‘Innovate Collaborate Evolve (ICE)’, delivered insurance trainings (INS 101, 201 & PAHM), initiated cross skilling resources and rotation of critical resources across projects and motivated teams towards improvement initiatives.
  • Organized hackathons/quizzes for employee motivation. Motivated the team to submit white papers on digital transformation topics to DCAL 2019 and National Conference on Machine Learning and Artificial Intelligence - 2020
  • Drive Profitable Growth across the portfolio by increasing the 100 member team to 250+ member team in 2 years and established a strong footprint at client location by hiring quality resources in emerging technologies while coaching them to work with the clients in arriving at an optimal solution.
  • Implemented the Full stack engineering model across the portfolio by bringing the ONE TEAM culture. The System Testing functions have been integrated into the developer’s responsibilities, there by bringing about better productivity and delivery quality.
  • Mentored the team to learn and master the emerging technologies like Hadoop, Python, Pyspark, Databricks, Spark & Scala to support the client with their data warehousing and analytics needs.
  • Played the role of a Pseudo Product Owner whenever required in multiple portfolios because of the extensive Healthcare Knowledge.
  • Junior Java resources were trained on Hadoop Spark and Scala, to deliver an offering to migrate 600+ legacy statistical models from Oracle/SAS/Java to the new platform yielding 50% runtime improvement besides making the health facts available to the users real-time.
  • Secured a saving of 60% on infrastructure by migrating the on premise application to private cloud with support from the offshore team, developed an innovative lab to conduct research and came up with upgraded solution (server-less architecture) to be shared with client for business retention.
  • Supported the client’s agile transformation journey, from a waterfall integrated release model to an ART based agile model. Progressing on the journey, adapt the test-driven development “QA Q E transformation” to further improve the quality and reduce time to market.
  • Adapting the digital transformation roadmap, migrating VB to Angular .NET/NodeJS
  • Received multiple financial strength awards for delivering profitable business growth despite working with uncompromising customers.

Program Manager

CGI
01.2016 - 01.2019
  • Company Overview: One of the largest IT and business consulting services firms, delivering end-to-end IT services and solutions with annual turnover of $12.1B.
  • Engagement Lead for the Cigna Value Based solutions. Today Cigna employs two primary reimbursement Strategies – Paying for Volume and Paying for Value Volume based payments are calculated through fee for Service methods, Value based payments are calculated through capitation and Care management fees, or value based measurement (VBR) methods
  • CCMI Program - Cigna’s CCMI Program, enables the reimbursement calculation concept of Fee for Value which includes Capitation, Care Management Fees, pay for performance and Pay for quality initiatives. CCMI application acts as the single source for all value based payments made to contracted healthcare providers. CCMI is a core engine that enables reimbursement process for providers. It is the cornerstone for FFS for Cigna, CCMI acts as a single source for all value based payments made to contracted healthcare providers. Designated experience to understand client requirement, devised solution and established an authority to govern the complete project execution and report the status on-time delivery with no compromise on quality. Sourced a team of technical experts to provide application support for an unsolicited proposal, carried out due diligence to identify bottlenecks and devised a plan to address application issues within 3 months. Administered performance improvement plans to enhance the availability and response time of the applications.
  • Supervised the team to work closely with experts during set-up of pre-production region, after deep discussions with clients.
  • Developed and rolled out a robust testing framework with no interruption to the current functionality, application availability and absolutely zero escalations from the current business users during peak hours.
  • Designed prototypes and demonstrated to the end user, before we began the development, to ensure requirements were captured accurately. Received “best team award” for effective project execution.
  • Acquired a project to manage the complete process of Provider network set up, supported the client to attain results by devising long term plan to completely modernize the application. This was achieved through utilization of emerging technologies while improving the stability and scalability of the applications.
  • Collaborated with a team of technical expertise and travelled to client site to execute the project thus improving the availability and response time multi fold.

Project Manager

CGI
01.2009 - 01.2016
  • Company Overview: One of the largest IT and business consulting services firms, delivering end-to-end IT services and solutions with annual turnover of $12.1B.
  • The aim of the project is to develop and maintain PPO claim processing software. It facilitates the audit and control of the claim adjudication process. The entire claim life cycle process starting from the receiving of the claims, pre-processing, adjudication, final check payment generation process is carried out in claim engine. Ambiguous claims /complex claims are put with “hold codes” require manual intervention by claim examiner for further processing of claim.
  • Devised a robust plan to streamline operations for an unsolicited proposal on execution of policy administration, invoicing and reimbursement application. Facilitated production support engagement to deliver a 100% managed services contract for Cigna Health Care.
  • Observed and outlined pain areas for each application and worked towards executing less complex ones in the first 3 months.
  • Devised strategies to resolve critical points before the year-end with focus on improving the process as part of 1-1 readiness activities.
  • Secured the managed service contract to manage the application and business production support end to end from offshore.
  • Improved the month end invoicing cycle and out of balance issues resulting in high customer satisfaction scores.

Project Lead / Developer

SATYAM COMPUTER SERVICES LIMITED
01.2004 - 01.2009
  • Company Overview: An Indian information technology services company based in Hyderabad, India, offering software development, system maintenance, packaged software integration and engineering design services with an annual turnover of over $2 Billion.
  • Technologies: COBOL | JCL | VSAM | Work10 | Sync Sort, REXX
  • Hired as a developer and progressed through several roles until Project Manager while working for Cigna Healthcare Insurance Company throughout career progression. Accountable to work on a maintenance and production support project which had 3 main applications – Base 5.3, Rating Month and NPR systems. Delivered efficiency in sustaining month end reporting system which handled statutory reporting to government and autonomous bodies.
  • Governed operations for scope analysis, identified impact to various modules and prepared impact documents.
  • Strategized plans for pre and post release implementation, developed work schedules and status reporting.
  • Performed extensively on migration programs from Work10 to COBOL.
  • Delivered training to members of property and casualty insurance domain for proper usage of reporting system.

Education

Master of Science - Computational Science

Kakatiya University
Warangal
01-2003

Skills

  • Cloud Platform Management
  • Research & Innovation
  • Progressive Leadership
  • Key Account Management
  • Project/Program Management
  • People Management
  • Technology Transfers
  • Performance Management & Career Planning
  • Continuous Improvement Programs
  • IT infrastructure
  • IT governance
  • Digital transformation
  • Data analytics
  • Talent recruitment

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Pega Certified System Architect
  • PGDPM from Jain University
  • AHM 250 – US Health Care Professional
  • SAFe Agile Practitioner
  • SAFe Certified Scrum Master
  • AWS Cloud Practitioner

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual

Timeline

Director of Technology

Everi Holdings Inc.
08.2024 - Current

Director Consulting Services – Delivery

CGI
01.2019 - Current

Program Manager

CGI
01.2016 - 01.2019

Project Manager

CGI
01.2009 - 01.2016

Project Lead / Developer

SATYAM COMPUTER SERVICES LIMITED
01.2004 - 01.2009

Master of Science - Computational Science

Kakatiya University

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