Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

VanDegrift-Crose Estie (Emy)

Ness City,KS

Summary

Dynamic administrative professional with a proven track record at J &J Fuels, excelling in customer relations and office management. Demonstrated expertise in scheduling and data entry, enhancing operational efficiency. Known for a service-oriented mindset and exceptional organizational skills, consistently improving client satisfaction and streamlining processes.

Overview

2026
2026
years of professional experience

Work History

Receptionist

J &J Fuels
03.2025 - 10.2025
  • Collaborated with team members to streamline administrative tasks, contributing to overall office productivity.
  • Processed customer transactions using point-of-sale systems, maintaining accuracy in financial exchanges.
  • Scheduled appointments and coordinated service requests, optimizing daily operations for smooth workflow.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in inventory management by tracking supplies and placing orders as needed for uninterrupted service delivery.
  • Addressed customer complaints with professionalism, effectively resolving issues to improve satisfaction levels.
  • Maintained organized front desk area, enhancing operational efficiency and improving customer interactions.

City Clerk

City of Plevna Ks
2008 - 2011
  • Managed city records and documentation to ensure compliance with local regulations.
  • Facilitated public meetings, documenting minutes and action items for accountability.
  • Assisted in the preparation of city budgets, ensuring financial accuracy and transparency.
  • Coordinated communication between city departments to streamline operations and enhance collaboration.

Administrative Assistant

Autoglass Outlet
2004 - 2007
  • Supported preparation of reports and presentations using Microsoft Office Suite.
  • Coordinated travel arrangements and itineraries for staff meetings and events.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.

Education

CNA, CMA, HHA - Nursing Education

WATC
Wichita, KS
02.1994

High School Diploma - General

Haven High School
Haven, KS
08.1993

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Mail handling
  • Document management
  • Clerical support
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Service-oriented mindset
  • Office management

Timeline

Receptionist

J &J Fuels
03.2025 - 10.2025

City Clerk

City of Plevna Ks
2008 - 2011

Administrative Assistant

Autoglass Outlet
2004 - 2007

CNA, CMA, HHA - Nursing Education

WATC

High School Diploma - General

Haven High School

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VanDegrift-Crose Estie (Emy)