Vandelise Montague
Albuquerque
Summary
Result oriented Manager experienced in motivating and encouraging others to achieve desired goals. Highly-effective Operations Manager delivering successful strategies to implement company operational programs. Track record on improving overall operations, reducing losses, improving inventory accuracy and increasing profit. Analytical problem solver and critical thinker with remarkable decision making and multi-tasking abilities.
Overview
26
26
years of professional experience
Work History
Branch Manager
Beacon Roofing Supply
02.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Effectively implemented operations processes which improved inventory accuracy.
- Champion a safety-oriented culture within the organization, ensuring that all employees comprehend and strictly follow safety protocol and procedures
- Foster a positive work environment and develop future leaders
- Collaborate closely with the Branch Credit Manager to establish an appropriate account base and ensure financial stability
Store Manager
Lowe’s Home Improvement
12.2021 - Current
- Responsible for all business aspects for store with $55 million annually sales.
- Monitor hiring, training and engaging of all employees to deliver exceptional customer service.
- Investigate and assesse incidents implementing necessary procedures and policies.
- Successfully de-escalated customer service problems by efficiently communicating between 3rd party service providers and clients.
- Administer payroll budget with controls to prevent overages, maximizing profit and overall customer satisfaction.
- Work in matrix management environment with oversight of division level managers, SOP, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, eliminating missed deadlines and elevating employee engagement.
- Directed initiatives to achieve regulatory compliance on safety procedures and OSHA requirements.
- Achieved sales increase of 25% YTD and met quarterly profit goal.
Store Manager
JCPenney
09.2014 - 11.2020
- Successfully reopened store within 3 days, after shut down due Covid-19 by implementing all safety procedures required by company and state; and followed all operational processes.
- Delivered profitable sales growth of $25 million annually by executing overall store strategy, including leading and engaging over 300 employees, managing company merchandise, inventory and operations execution.
- Reviewed financial and operational reports to determine strategies for increasing profits.
- Responsible for performance and development of all Managers and over 300 employees.
- Monitored compliance of Company and Government HR policies, procedures, safety and regulations.
- Enhanced operational efficiency and productivity by implementing company programs along with store best practices.
- Reduced losses by managing operational processes.
Assistant Store Manager of Operations
JCPenney
05.2009 - 09.2014
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on operations processes.
- Applied KPI data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed over 150 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profits through performance optimization strategies and efficiency improvements.
- Successfully implemented in store and district stores new company strategy called Door to Floor.
- Effectively closed and open stores. Received recognition from Region for operational excellence.
Department Manager
JCPenney
05.1999 - 05.2009
- Managed over 100 employees by maintaining high level performance, energy and enthusiasm in fast-paced environment.
- Drove employee engagement and retention by personality training, developing and recognizing high performers.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Education
Bachelor of Science - Pedagogy School Counselor
UNISC ( Universidade De Santa Cruz Do Sul)
12.1990
Skills
- Fluent in English, Portuguese and Spanish
- Exceptional interpersonal communication
- Operations Management
- Strong work ethic
- Excellent Analytical skills
- People Development and employee retention
Additional Certification & Training
- Completed over 800 training classes & courses ( Management, Development, HR, Operations)
- Hazmat & OSHA Regulations
- HR Performance & Policy Management
- HR Sourcing & Hiring Talent
- Creating Inclusion & Diversity at workplace
- How to have Courage Conversations
- SPOT: Succession Planning Optimization Tool
- Preventing Harassment, Discrimination & Retaliation
Accomplishments
- Ranked # 5 (out of 1100 stores) for sales and profit over plan winning the "Founders Award".
- Chosen store to represent the company on a State of CA law suit regarding hazmat disposal/ storage.
- Reduced Shrinkage by $1.4 Million in one year.
- Reduced employee turn over by 20-30% in two years.
- Selected Manager of the Month and District Warrior of the year.
- Selected Training Store for the District and OPEX Store.
- Successfully managed crises of temporary store closer due electrical fire.
- Successfully managed a portfolio of 3 stores.
- Achieved Branch Phoenix Award
Timeline
Branch Manager
Beacon Roofing Supply
02.2022 - Current
Store Manager
Lowe’s Home Improvement
12.2021 - Current
Store Manager
JCPenney
09.2014 - 11.2020
Assistant Store Manager of Operations
JCPenney
05.2009 - 09.2014
Department Manager
JCPenney
05.1999 - 05.2009
Bachelor of Science - Pedagogy School Counselor
UNISC ( Universidade De Santa Cruz Do Sul)
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