Vandella Rogers
Hempstead,NY
Summary
Highly skilled Administrative Analyst with a track record of delivering innovative solutions centered around Northwell considerations. Skilled at bridging the gap between technical and non-technical domains to ensure precise requirements and surpass stakeholder's expectations. Proven ability to prioritize and multi-task in a fast-paced working environment. A team player who consistently achieves personal and business goals. Known for effectively handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Analyst / Tele ICU
Northwell Health System
06.2024 - Current
- Review data for any potential errors and discrepancies
- Planning projects including designing and implement solutions
- Analyzing data and identifying business needs with communications of stakeholders
- Check any incompatibilities between varies data sources
- Collaborate with project sponsors to determine project scope and vision
- Communicate changes, enhancements and modifications of business requirements verbally or through written documents to project managers, sponsors and stakeholders
Customer Service Representative - ENT Service Line
Northwell Health System
01.2018 - 06.2024
- Promoted high customer satisfaction through knowledgeable and friendly service within the ENT Service Line
- Maintained professionalism and calmness in stressful situations, resolving issues effectively
- Handled inbound calls, chats, and emails to provide exceptional customer service
- Escalated customer concerns to supervisors for prompt resolution
- Mentored new employees to enhance team performance
- Epic Knowledge
Educational Assistant
Cerebral Palsy Association of New York State
11.2016 - 01.2018
- Cleaned and organized classrooms, materials, and supplies
- Provided one-on-one and small group tutoring to help students master learning concepts
- Offered individual attention to students during group activities
Education
High School Diploma -
Hempstead High School
Hempstead, NY09.2009
Skills
- De-escalation Techniques
- Ability to effectively prioritize and execute tasks while under pressure
- Adaptability
- Continuous learning skills
- Logical and efficient
- Keen attention to detail
- Efficient
- Detail-Oriented
- Customer Service
- Customer Relations
- Creative Problem Solving
- Technical Skills
- Interpersonal skills
- Negotiation skills
- Integrity
- Ethics
- Project management
- Team-oriented
- Collaborative environment
- Power BI
Certification
- CHDA (Certified Health Data Analyst)
- Microsoft Certified Data Analyst
- AAC (Agile Analyst Certified)
- ABAC (Academic Business Analyst Certified)
Timeline
Administrative Analyst / Tele ICU
Northwell Health System
06.2024 - Current
Customer Service Representative - ENT Service Line
Northwell Health System
01.2018 - 06.2024
Educational Assistant
Cerebral Palsy Association of New York State
11.2016 - 01.2018
High School Diploma -
Hempstead High School
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