Vander Gray
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Regional Support Center
Charter Communications
01.2013 - Current
- Enterprise Team – Scheduling and assigning at least 30-50 fiber EGT and SCS tickets for fiber trouble call technicians
- Scheduling at least 10-15 Fiber installs and Maintenance Windows for Fiber customers
- Tech Assist Team – Assisting technicians with completing and correcting work orders as needed
- POC for team to assist leadership with supervision of team and hands on assistance with difficult issues
- Escalation To Dispatch Team – Making sure to get customer’s appointment handle correctly and technicians back to locations in timely matter.
Residential Sales Support
Charter Communications
01.2013 - 05.2017
- Management of 30-50 “no schedule” and “past pending” sales order queues
- Responsible for getting orders scheduled or rescheduled for customers
- Work with engineering and other departments to determine serviceability of and follow processes outline to complete this function
- To assess and correct sales orders to ensure their completion and accurate billing
- All sales are evaluated to ensure operationally sound, and customers will be billed correctly for services ordered.
Customer Care Representative
Charter Communications
01.2013 - 02.2017
- Responsible for assisting customers with troubleshooting and billing issues
- Tier 1 troubleshooting to help keep truck roll throughout company to minimum 7%
- Right sizing customer to services needed and enjoyed
Manager
Rent A Center
04.2007 - 10.2012
- Management position
- Responsible for leading team of 5 per store
- Responsible for daily and weekly goals of corporate standards by way of sales and collection programs
- Maintaining close of 5.9% and open of 20.9%
- Responsible for scanning inventory weekly
- Assisted in growth of 2 stores in district and maintaining another
- Having store to hold number 3 spot in district.
Education
Some College (No Degree) - Management Information Systems
NCTI Courses
Morrisville, NCSome College (No Degree) - Business Administration
North Carolina Central University
Durham, NCHigh School Diploma -
Northside High School
Pinetown, NC06.1991
Skills
- Customer service driven person
- Knowledgeable with computer and programs such as CSG, ICOMS, Port PS, TRAM and Istonish Portal
- Quick learner and Self-motivated
- Goal-oriented mindset
- Strong negotiation skills
- Problem-Solving
- Adaptability and Flexibility
- Analytical and Logical Thinking
- Operations Management
Affiliations
- NAMIC Member- 1 Year
- RSC Engagement Team Member - 6 Years
Timeline
Residential Sales Support
Charter Communications
01.2013 - 05.2017
Customer Care Representative
Charter Communications
01.2013 - 02.2017
Regional Support Center
Charter Communications
01.2013 - Current
Manager
Rent A Center
04.2007 - 10.2012
Some College (No Degree) - Management Information Systems
NCTI Courses
Some College (No Degree) - Business Administration
North Carolina Central University
High School Diploma -
Northside High School
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