Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Vander Souza Pineda

Miami,FL

Summary

Dynamic professional with a proven track record at Humana, excelling in team leadership and process improvement. Skilled in conflict resolution and customer focus, I effectively managed operations and enhanced team performance. Known for attention to detail and integrity, I consistently delivered results while fostering a collaborative environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Equipment Recovery Team Lead

Humana
12.2023 - Current
  • Managed a team to supervise all work that needed to be done wether it was orders, incoming emails, calls.
  • Lead Team Meetings on improvements, goals and upcoming changes
  • Led individual 1 on 1 meetings on progress through the week
  • Monitored calls to grade on an excell sheet
  • Send weekly recaps on team members progress through word
  • Send reports on orders completed to a different branch on excel
  • Answered any escalated emails on complaints/pick ups/ questions
  • Monitored Progress on Power Bi
  • Deleted Tickets only accessed to Managers
  • Followed Up On Orders from a weekly Report
  • Schedule Pick Ups / Answer and Inbound or Outbound calls.
  • Have Bi Weekly Meeting with Manager
  • Have Meetings with New Process with other Managers

ERT Coordinator

One Homecare Solutions
06.2021 - 12.2023
  • Created orders to schedule pick ups for items no longer being needed by the patients.
  • Spoke to patients on the phone taking inbound/outbound calls
  • Answered emails.
  • Verified Insurances if they were active


Real Estate Assistant

United Realty Group
09.2020 - 10.2020
  • Assisted in preparing property listings and marketing materials for client outreach.
  • Coordinated property showings, ensuring optimal scheduling for clients and agents.
  • Managed database updates, maintaining accurate records of client interactions and transactions.
  • Supported transaction processes by gathering necessary documentation for timely closings.

Retail Associate

Center Plate HardRock
11.2019 - 03.2020
  • Assisted customers in product selection and provided exceptional service
  • Maintained cleanliness and organization of sales floor to enhance shopping experience
  • Handled customer inquiries
  • Collaborated with team members to restock merchandise and manage inventory levels

Education

High School Diploma -

Mater Lakes Academy
Hialeah, FL

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Intentional
  • Punctual
  • Integrity
  • Patient
  • Process Improvement
  • Problem Solver

Accomplishments

    I was able to accomplish completing a nearly full year course for a Discipleship Course for Frontline Academy at North Hialeah Baptist Church.

Certification

CPR Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Interests

  • I love helping people by advancing the Kingdom Of God


  • I love to give advice to any one who needs it


  • I am interested In growing in life whether that is challenges in front of me

Timeline

Equipment Recovery Team Lead

Humana
12.2023 - Current

ERT Coordinator

One Homecare Solutions
06.2021 - 12.2023

Real Estate Assistant

United Realty Group
09.2020 - 10.2020

Retail Associate

Center Plate HardRock
11.2019 - 03.2020

High School Diploma -

Mater Lakes Academy

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Vander Souza Pineda