Vanderica Conwell
Birmingham,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wells Fargo & Company
04.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Data Entry Clerk/Administrative Assistant
Iron Mountain
07.2021 - 11.2023
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Completed data entry tasks with accuracy and efficiency.
- Developed data entry policies and procedures in compliance with company standards.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
IT Specialist
Concentrix
03.2020 - 08.2021
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Developed customized software solutions for improved business processes and increased productivity.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
Operations Assistant
Kamtek Magna Cosma
02.2019 - 03.2020
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
Returns Processor
Salon Centric Distribution Center
10.2017 - 02.2020
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
Medical Coding and Billing Specialist
Jefferson County Medical Society
01.2016 - 01.2017
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
- Increased efficiency in the workplace by developing and conducting training sessions on new coding guidelines and best practices.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
Education
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2021
Skills
- Call Management
- Appointment Scheduling
- Data Collection
- Scheduling
- Maintains confidentiality
- Word Processing
- AR/AP
- Data Security
- Debugging
- Discharge Planning
- Application installations
- Application support
- Customer RMA management
- Workplace Safety
- Shipping and receiving
- Product Inspection
Timeline
Customer Service Representative
Wells Fargo & Company
04.2022 - 04.2024
Data Entry Clerk/Administrative Assistant
Iron Mountain
07.2021 - 11.2023
IT Specialist
Concentrix
03.2020 - 08.2021
Operations Assistant
Kamtek Magna Cosma
02.2019 - 03.2020
Returns Processor
Salon Centric Distribution Center
10.2017 - 02.2020
Medical Coding and Billing Specialist
Jefferson County Medical Society
01.2016 - 01.2017
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
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