Vandetta Thomas
Arlington,TX
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
21
21
years of professional experience
Work History
Host
Meehan's Chophouse
02.2023 - Current
- Greet and welcome guests with warm and friendly demeanor, ensuring positive first impression.
- Manage reservations, accurately recording guest information and preferences to provide personalized service.
- Coordinate with restaurant staff to ensure timely seating and smooth transitions between service periods.
- Effectively communicate with guests about wait times and offer alternatives to enhance their experience.
- Maintain polished and organized front-of-house appearance, including reception area and waiting areas.
- Handle guest inquiries, provide menu information, and assist with special requests to meet and exceed customer expectations.
- Collaborate with kitchen and serving staff to optimize table turnover and enhance overall guest satisfaction.
- Uphold restaurant's high standards of service, contributing to positive and cohesive team atmosphere.
- Supported needs of 6 - person wait staff who attended to specific needs of countless customers daily for five star restaurant with social relevancy and intentionality
Director of Field Sales & Education
Anthony Brands USA
06.2017 - 03.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Oversee 2m plus in retail volume/manage field team of 20 plus sales support communicating sales goals, and special events strategy. Inspired and educated field team talent to maximize overall strength in sales, education, events, and marketing support initiatives.
- Managed, distributed, and maintained annual field T&E budget while working with limited resources to successfully achieve brand goals.
- Build strategic relationships/partnerships with retail partners on every level from in-store to corporate.
- Lead and execute all sales, education, and special events programs and apply strategic sell-through with focus on profitability and ROI.
- Created and produced social marketing and educational videos
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Account Executive
Anthony Brands LLC
10.2013 - 06.2017
- Managed & developed Texas, Oklahoma, and Louisiana territory.
- Exceeded sales plans at 30% growth + comp growth often exceeded +50%.Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Built relationships with customers and community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales, and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
Account Coordinator
Estee Lauder
01.2007 - 10.2013
- Led sell-out of consumer product goods across Dallas- Fort Worth district & Maintained #1 business growth 5 consecutive years.
- Coached, developed, and trained hundreds of selling specialists, business managers, and market leaders, to build winning strategies for their respective levels.
- Negotiated B2B at store & district levels for promotional activities, space & location which led to market share growth between 1 to 5 points at each location.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Updated internal databases with account information to maintain concise, clear records.
National Makeup Artist
Estee Lauder
03.2004 - 01.2007
- Lead and executed artistry events in key accounts across country.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetic services to every client.
- Taught master classes to inspire potential customers to purchase brand products.
- Provided high-level luxury experience to customers through skincare recommendations and cosmetics applications.
- Met and exceeded sales plans by 50% and triple-digit increases for each year
Sales Coach
Providian Financial Call Center
02.2003 - 04.2005
- Conduct regular one-on-one coaching sessions to provide constructive feedback, address performance gaps, and motivate team to achieve sales targets.
- Identified training needs and designed targeted programs to enhance product knowledge, objection handling, and closing techniques.
- Monitored and evaluated over 50 sales calls per day, chat interactions, and emails to ensure compliance with policies, regulations, and quality benchmarks.
- Provide detailed and actionable feedback to sales representatives to drive continuous improvement in customer service and sales techniques.
- Regularly report on key performance indicators (KPIs) and effectiveness of coaching initiatives.
- Maintain accurate and detailed records of coaching sessions, performance evaluations, and quality assessments.
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Provided coaching and mentoring to employees
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
Education
High School Diploma -
Central Sr High School
Beaumont, TXSkills
- Quick mastery of new products, procedures, etc
- Strong problem solving skills
- Excel, Word, Power Point, Outlook
- Goals and Performance
- Strong Relationships
- Executive Travel
- Hotel Accommodations
- Administrative Tasks
- Retail Sales
- High Volume Environments
- Customer Service
- Territory Management
- Sales Strategies
- Written and Verbal Communication
Timeline
Host
Meehan's Chophouse
02.2023 - Current
Director of Field Sales & Education
Anthony Brands USA
06.2017 - 03.2020
Account Executive
Anthony Brands LLC
10.2013 - 06.2017
Account Coordinator
Estee Lauder
01.2007 - 10.2013
National Makeup Artist
Estee Lauder
03.2004 - 01.2007
Sales Coach
Providian Financial Call Center
02.2003 - 04.2005
High School Diploma -
Central Sr High School
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