Summary
Overview
Work History
Education
Skills
Timeline
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VANDEXTER WILLIAMS

Jacksonville,NC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

GMT APPLIANCE SPECIALIST

Winn Companies
09.2023 - Current
  • Expertly diagnose and repair appliances, including refrigerators, stoves, dishwashers, and microwaves
  • Perform routine maintenance and inspections on appliances to ensure optimal performance and prevent future issues
  • Provide exceptional customer service by explaining repairs and maintenance procedures in a clear and professional manner
  • Applied effective time management techniques to meet tight deadlines.
  • Diagnosed issues with appliances and made repairs.
  • Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
  • Ordered parts and maintained adequate inventory.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Facilitated repairs by disassembling defective and broken equipment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Field Supervisor

C&S Appliance Repair
04.2022 - 06.2023
  • Managed 4 man team of technicians, providing direction and guidance to ensure successful completion of projects.
  • Conducted on-site evaluations to assess work quality, identify areas for improvement, and implement corrective actions as needed.
  • Coordinated scheduling, dispatching, and prioritizing of service calls to maximize efficiency and customer satisfaction.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Devised and implemented safety protocols to reduce risks on construction and extraction sites.
  • Provided feedback to workers on job performance and safety procedures.
  • Trained workers in proper methods, equipment operation and safety procedures.

Appliance Repair Shop Owner

Coastal Appliance Repair
02.2015 - 06.2022
  • Established and successfully manage appliance repair company, specializing inrepair of a wide range of household appliances including refrigerators, washers, dryers, and ovens.
  • Implemented cost-saving measures and streamlined operational processes to optimize efficiency and profitability of the repair shop.
  • Implemented strategic marketing campaigns to increase brand awareness and attract new customers, resulting in a significant growth in revenue.
  • Developed relationships with vendors to source high-quality parts and equipment, ensuring timely and efficient repairs for customers.
  • Prepared annual budgets and monitored financial objectives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Signal Support Systems Supervisor

HHC 3-69 CARBN, 1 ABCT, 3ID
09.2011 - 08.2014
  • Managed a 12 man team of signal support systems technicians, providing guidance and training on equipment maintenance and troubleshooting
  • Supervised the training, installation, operation and maintenance of radio, satellite, wire and tactical networking equipment developed and validated localized Signal Support Systems;
  • Coordinated and lead individual and combined training; responsible for the supervision, training, welfare and development of 10 Soldiers and two NCOs.
  • Zero losses on property receipts for home station and forward deployed equipment in excess of $20 million.
  • Served as the Company Sexual Harassment and Prevention NCO; display a commanding knowledge and understanding of the Army command supply discipline program.
  • Maintained 12 COMSEC accounts throughout Ghazni and Paktika provinces. Implamented Village Stability Platforms (VSP) with 100 percent accountability and zero compromises.
  • Orchestrated integration and communication of software upgrades.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Attended meetings to deliver status reports to key stakeholders.

Forward Signal Support NCO

434th FA BDE
05.2008 - 09.2010
  • Spearheaded a team of signal support specialists to consistently maintain communication systems in challenging field environments
  • Implemented advanced troubleshooting techniques to quickly identify and resolve signal support issues, ensuring seamless operations
  • Coordinated with external vendors and technicians to procure necessary equipment and materials for signal support operations
  • Developed and maintained comprehensive documentation of signal support activities, ensuring accurate record-keeping for future reference
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Integrated new devices into managed networks while maintaining assigned security protocols and protections.
  • Tracked and detected network service disruptions using computer systems, scopes and meters.
  • Utilized technical equipment to monitor network status in operational environments.
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
  • Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
  • Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
  • Plotted equipment response time and fault range information on graph to determine relay curves.

MLRS Operator / Fire Direction Specialist

A BTRY 1-21FA, 4ID
01.2006 - 05.2008
  • Managed and accounted for all ammunition, equipment, and supplies needed for MLRS operations, ensuring readiness and availability at all times.
  • Operated and maintained Multiple Launch Rocket System (MLRS) to launch rockets and missiles accurately and effectively in combat scenarios.
  • Trained and led a team of MLRS crew members in weapon system operations, safety procedures, and emergency protocols.
  • Conducted fire direction planning and calculations to ensure precise targeting of enemy positions and successful engagement with minimal collateral damage.
  • Worked outside in all weather conditions.
  • Collaborated with other departments to optimize production workflows.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Maintained organized work area by cleaning and removing hazards.

Education

GED -

Coastal Comminuty College
Jacksonville
01-1998

Some College (No Degree) -

American Public University System
Charles Town, WV

Skills

  • Leadership
  • Microsoft Office
  • Strategic Planning
  • Customer Service
  • Property Maintenanace
  • Warranty procedures
  • Appliance Installation
  • Electrical knowledge
  • Mechanical Aptitude
  • Documenting changes
  • Diagnosing problems
  • Troubleshooting faults
  • Training junior team members
  • Managing schedules
  • Documentation Management
  • Blueprint Interpretation
  • Repair Cost Estimation
  • Equipment Calibration
  • HVAC knowledge
  • Electrical Troubleshooting
  • Computer Skills

Timeline

GMT APPLIANCE SPECIALIST

Winn Companies
09.2023 - Current

Field Supervisor

C&S Appliance Repair
04.2022 - 06.2023

Appliance Repair Shop Owner

Coastal Appliance Repair
02.2015 - 06.2022

Signal Support Systems Supervisor

HHC 3-69 CARBN, 1 ABCT, 3ID
09.2011 - 08.2014

Forward Signal Support NCO

434th FA BDE
05.2008 - 09.2010

MLRS Operator / Fire Direction Specialist

A BTRY 1-21FA, 4ID
01.2006 - 05.2008

GED -

Coastal Comminuty College

Some College (No Degree) -

American Public University System

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VANDEXTER WILLIAMS