Vandie Thompson
Harvey,LA
Summary
Detailed oriented leader with focus in customer satisfaction and conflict resolution. More than five years' experience in managing ranging from big brand hotels to transitional housing. Efficient in performing administrative tasks and managing a team of up to 30 people at a time. Excellent at problem solving and time management.
Overview
15
15
years of professional experience
Work History
Transitional House Manager
Chance Living PMI
02.2021 - 06.2023
- As the transitional house manager, my duties included providing coaching, mentoring, and upheld accountability
- I conducted weekly individual and monthly group meetings
- I also ensured that all house rules were followed and that the cleaning schedule was strictly enforced
- It was also my duty to reach out to surrounding cities, parishes, and local jails to draw attention and participation in our program
- I received new intakes, reviewed, accepted, and filed all necessary paperwork
- I conducted safety meetings and drills and also managed all household inventory
- I also maintained communication with the CEO, landlord, and board of directors
- I also performed a large of work and various other task.
Assistant Housekeeping Manager
The Sheraton
05.2019 - 10.2020
- During my tenure with The Sheraton New Orleans, I oversaw at any given time upwards of 50 housekeeping employees within the department
- I worked on scheduling, productivity, employee and guest engagement, scoring, and assisted with payroll
- I kept a strict but positive environment with a focus of completing task assigned while improving best practices.
Housekeeping Supervisor
The Mercantile
09.2018 - 05.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Placed orders for housekeeping supplies and guest toiletries
- Communicated repair needs to maintenance staff
- Completed schedules, shift reports and other business documentation
- Increased employee performance through effective supervision and training
- Directed team of 13 personnel in busy hotel with 90 rooms
- Processed 75-100 telephone and walk-in reservations.
Housekeeping Supervisor
The Maison Dupuy
10.2016 - 08.2018
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Improved process efficiency through effective inventory control in alignment with client standards
- Trained and mentored all new personnel to maximize quality of service and performance
- Evaluated employee performance and developed improvement plans
- Worked with front desk to respond promptly to all guest requests
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor/Inspector
The Modern Hotel
10.2014 - 10.2016
- I inspected the guest rooms after the room attendant completed the room
- I made sure that all amminities were replaced, fresh linen on the bed, trash emptied and bathroom spotless
- I was also responsible for making sure houseman completed their task for the day
- Answered average of 75-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Housekeeper
The W Hotel
12.2013 - 10.2014
- I was responsible for keeping the guest rooms up to standard by maintaining a clean section
- I made beds, cleansed bathrooms, dust, and kept carpet edges clean
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
- Coordinated hotel-wide laundry workflow to fulfill guest laundry requests.
Dental Assistant
Healthy Smiles
06.2012 - 10.2013
- I sterilized dental instruments, assisted the dentist during dental procedures, took x-rays
- I was also in charge of tray set up and front desk where I checked in patients, scheduled appointments and processed insurance claims
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
- Typed patient data into computer system using Dentix while following privacy laws and maintaining high level of accuracy
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
- Prepared patient X-rays and images for review by dentist
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
Sales Associate/Customer Representative
Walgreens
02.2008 - 01.2010
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Blue Cliff College
Metairie, LAHigh School Diploma - undefined
Southeastern Louisiana University
Hammond, LA2012
undefined
Archbishop Blenk High School
Green Bank, WV2004
Skills
- Problem solving
- Customer service
- Inventory management
- Team motivation
- Team leadership/ delegation
- Interpersonal skill
- Time management
- Ordering supplies
- Payroll understanding
- Decision making
- Employee performance improvement plan
- Employee evaluations
- Employee training and development
- Inter-department collaboration
- Employee interaction
- Lost and found procedures
- Hospitality industry
- Hotel operations and management
- Materials storage
- Talented leader
- Team oversight
- Cash handling
Timeline
Transitional House Manager
Chance Living PMI
02.2021 - 06.2023
Assistant Housekeeping Manager
The Sheraton
05.2019 - 10.2020
Housekeeping Supervisor
The Mercantile
09.2018 - 05.2020
Housekeeping Supervisor
The Maison Dupuy
10.2016 - 08.2018
Housekeeping Supervisor/Inspector
The Modern Hotel
10.2014 - 10.2016
Housekeeper
The W Hotel
12.2013 - 10.2014
Dental Assistant
Healthy Smiles
06.2012 - 10.2013
Sales Associate/Customer Representative
Walgreens
02.2008 - 01.2010
Blue Cliff College
High School Diploma - undefined
Southeastern Louisiana University
undefined
Archbishop Blenk High School
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