Summary
Overview
Work History
Education
Timeline
Generic

Vandika Pok

Long Beach,CA

Summary

Experienced leader with strong background in guiding teams. Proactive and goal-oriented with excellent time management skills. Ready to help team achieve company goals. Professionally prepared to leverage extensive experience in operational management to enhance business performance. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.


Overview

11
11
years of professional experience

Work History

Supervisor Passenger Service Agent

AGI
05.2021 - Current
  • Collaborated closely with team members to achieve excellence in overall airport operations.
  • Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
  • Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
  • Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews.
  • Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
  • Oversaw ticketing, gate and ramp services.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Operations Manager

CVS
04.2015 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed strong relationships with vendors, improving service quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Manager

JCPenney
11.2013 - 01.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Polytechnic High School
Long Beach, CA
06-2013

Timeline

Supervisor Passenger Service Agent

AGI
05.2021 - Current

Operations Manager

CVS
04.2015 - Current

Assistant Manager

JCPenney
11.2013 - 01.2014

High School Diploma -

Polytechnic High School

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Vandika Pok