Results-driven product manager with a proven track record in fast-paced environments. Led cross-functional teams to deliver complex projects and launch innovative products, surpassing customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director, Product Owner / Squad Lead
Fidelity Investments
Dallas, TX
08.2023 - Current
Led cross-functional agile squad as product owner, defining product vision and aligning squad goals with client and business objectives.
Managed delivery of annual enrollment initiatives for 8+ clients, focusing on system configuration and rigorous bat and cat testing to enhance operational efficiency.
Facilitated continuous gathering and refinement of client and partner requirements to enhance customer value and optimize delivery outcomes.
Served as the voice of the customer, translating stakeholder needs into clearly defined user stories, acceptance criteria, and prioritized backlog items.
Facilitated partnerships with Scrum Masters and Chapter Leads to streamline squad capacity and support ongoing team member development.
Established and upheld product roadmaps to manage dependencies, guiding teams through change management processes to ensure punctual and superior delivery.
Evaluated and documented performance relative to KPIs and objectives, utilizing data to foster continuous improvement and strategic decision-making.
Managed internal and external stakeholder expectations, facilitating alignment between clients, configuration teams, and delivery partners for successful project outcomes.
Managed competing priorities for multiple customers, ensuring alignment with strategic goals and adherence to delivery timelines.
Senior Product Manager
Mckesson
Dallas
05.2022 - 08.2023
Developed detailed project plans, implementation schedules, cost estimates, resource plans, and budgets. Controlled project scope, identified critical paths, dependencies, and risks
Collaborated with business partners to devise and implement process modifications, resulting in improved efficiency, cost savings, and increased customer satisfaction
Led executive meetings to provide regular status updates to stakeholders and leadership, measuring project solution benefits and post-implementation success
Provided strategic and tactical direction for DSCSA Go-Live for all aspects of process delivery, offering alternate solutions and recommendations to partners.
Created a tracker to manage and plan the on-boarding of 50+ clients. Demonstrated a good understanding of EPCIS, GTIN,GLN and GS1 standards and ensure that projects are in compliance with FDA and regulatory requirements.
Designed and modified business processes, identifying bottlenecks and capacity limitations. Mapped as-is and to-be processes, collaborating with partners for improvement
Acted as a SME on Mckesson's Drug supply chain security act & Serialization processes for IT systems, leading process analysis, design, gap analysis, and change management. Experience working with various solution providers like ATTP, TraceLink, Optel,rfxcel.
Led the development and implementation of pricing for DSCSA offerings and product launch, ensuring optimal pricing strategies aligned with market demands and maximizing revenue potential
Established process documentation for Serialization practice, driving harmonization across various distribution centers and end clients
Collaborated with Functional Leaders to understand integration points with SAP and other systems for reporting
Portfolio Manager
CVS Health
Dallas, Texas
03.2019 - 05.2022
Responsible for managing million-dollar specialty pharma reporting portfolio and creating executive level presentations for Steering Committee
Program manager for several PBM projects and Created process improvements in PBM including implementation of new processes and tools
Responsible for Capital Planning related to Data reporting and Strategic projects that bring next generation capabilities to market to win
Responsible for migration and implementation of JIRA across the team to facilitate project tracking
Responsible for managing and developing strategies related to Acquired Pharmacies and ensure adherence to internal procedures. Actively involved in acquisition projects involving data reporting
Drive adoption and utilization of Alation- A Data cataloging tool across enterprise
Led Resource management across Analytics and Behavior change team that involves managing initiatives for clarity and Quickbase
Worked with cross functional teams to facilitate use and training of project management smart tools
Project manager/Integration Specialist
Abbott
Dallas, Texas
09.2017 - 09.2018
Responsible for leading and coordinating the implementation of EMR integration
Created project plan and supported validation of HL7 files during the testing cycle.
Actively involved in risk management, quality control, SOX and HIPAA audits
Responsible for maintaining all project deliverables such as project scheduling, risk management, change management, issue management, care management and SOP's
Experience in coordinating multiple projects with EPIC, Greenway, Medisoft, eClinical works on both Bi and Unidirectional interfacePerformed various root cause analysis for EMR related P1 issues and worked closely on resolving
Project Manager
Alere Toxicology
Dallas, Texas
11.2016 - 08.2017
Monitoring project implementation for accuracy and timeline to ensure focus on successful completion of projects
Served as a point of contact for various third-party vendor for mitigating ITR system risks and to optimize the process