Vandra Chapman
Memphis,TN
Summary
A goal driven, qualified customer service representative with extensive experience in a fast paced working environment who also delivers postive experiences through high quality customer care. Seeking steady employment with a company to grow within.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Foundever
04.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Assistant Store Manager
Dollar General
11.2020 - 03.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Trained and supervised employees on how to properly perform job duties
- Provided excellent customer service and followed store and state laws/procedures
- Placed store orders and kept store products stocked and labeled
- Handled store safe deposits, created schedules, and assisted store manager with interviewing new employees
Customer Service Representative
Dexter Solutions
01.2014 - 04.2018
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner without escalating to management
- Followed up with customers via email/phone to ensure customer satisfaction
- Worked with dual screens while answering phones in a fast paced working environment
- Provided excellent customer service
Medical Office Assistant
UT MEDICAL GROUP
02.2010 - 04.2013
- Collected patients information
- Managed communications with doctors, patients, and third-party payer
- Maintained compliance with state and federal regulations
- Verified and entered patients insurance information
- Gathered and Filed patients medical records
- Greeted patients, scheduled and cancelled appointments
- Handled patient financial information for copayments
Education
Associates Degree - Health Information Technology
National College of Business and Technology
Memphis, TN06.2010
Skills
- Computer skills
- Microsoft office
- Customer service
- Front desk
- Communication skills
- Windows
- Cash handling
- Supervising experience
- Computer literacy
- Typing 60wpm
Timeline
Customer Support Specialist
Foundever
04.2022 - Current
Assistant Store Manager
Dollar General
11.2020 - 03.2022
Customer Service Representative
Dexter Solutions
01.2014 - 04.2018
Medical Office Assistant
UT MEDICAL GROUP
02.2010 - 04.2013
Associates Degree - Health Information Technology
National College of Business and Technology
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