Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vaneccia Roebuck

Memphis,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

NTT Data
Memphis, TN
01.2022 - 03.2023
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Technical Support Representative

The Powell Agency
Memphis, TN
04.2021 - 12.2021
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Sales Associate

Rainbow Clothing Store
Memphis, TN
01.2021 - 11.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.

Material Handler

Federal Express
Memphis, TN
04.2020 - 01.2021
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Received and distributed incoming materials to designated areas.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Managed work area cleanliness by following company guidelines for organization.

Inbound Call Center Representative

AppleOne Employment Services
Memphis, TN
09.2023 - 01.2024
  • Schedule and coordinate medical appointment's for patients
  • Communicate with medical professionals to ensure proper scheduling
  • Answer incoming calls and respond tp patients inquires in a professional courteous manner
  • Maintain accurate patients records and update scheduling systems
  • Follow up with patients to confirm appointments and provide reminders as necessary
  • Make appointments for patients , reschedules and cancels through the patients portal , patient call and software program .
  • Accepts incoming patients calls and uses computer system to schedule patients .
  • Worked collaboratively with other team members to meet departmental goals.
  • Performed follow up calls to confirm scheduled appointments.
  • Scheduled and confirmed appointments.
  • Conducted outbound calls to remind patients of upcoming appointments.

Cashier/Team Member

Taco Bell
Memphis, TN
06.2018 - 11.2019
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.

Education

Associate of Science - Criminalistics And Criminal Science

Strayer University
Memphis, TN
04-2024

High School Diploma -

Mitchell High School
Memphis, TN
05.2017

Skills

  • Information Security
  • Data Entry
  • Account Updating
  • Data Collection
  • Call Management
  • Microsoft Excel
  • Clerical Support
  • Call Triaging
  • Document Control
  • Quality Assurance Controls
  • Call Center Operations
  • Receiving Support
  • Customer Consulting
  • Critical Thinking
  • Multi-Task Management
  • Account Management
  • Problem Resolution
  • Schedule Management
  • Documentation and Reporting
  • Customer Engagement and Support
  • Project Scheduling

Timeline

Inbound Call Center Representative

AppleOne Employment Services
09.2023 - 01.2024

Customer Service Representative

NTT Data
01.2022 - 03.2023

Technical Support Representative

The Powell Agency
04.2021 - 12.2021

Sales Associate

Rainbow Clothing Store
01.2021 - 11.2021

Material Handler

Federal Express
04.2020 - 01.2021

Cashier/Team Member

Taco Bell
06.2018 - 11.2019

Associate of Science - Criminalistics And Criminal Science

Strayer University

High School Diploma -

Mitchell High School

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Vaneccia Roebuck