Vanecia Brown

Aspiring nursing student with goal of becoming a Family Nurse Practitioner. Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.

• Medical Receptionist, Viva Eve OBGYN, New York, NY, 02/25-06/25, Warmly greeted, scheduled and checked patients in for their appointments., Informed patients on their pre and post-op instructions., Coordinated providers’ schedules and initiated prior authorization for upcoming procedures.
• Activity Leader, Greenwich House, New York, NY, 08/24-02/25, Maintained accurate and up-to-date documentation of team activities, decisions, and processes., Contributed to the development of strategic plans and goals for the team., Developed and optimized workflows, procedures, and best practices.
• Concierge, The Bristol Assisted Living, New York, NY, 03/23-08/23, Answered telephone inquiries in regards to new admit patients., Documented all calls and packaging that comes to facility., Coordinated events, activities and outings, fostering social engagement, and enhancing residents’ quality of life.
• Medical Receptionist, Gandy Crossing Care, Tampa, FL, 10/21-03/22, Managed incoming phone calls, directed inquiries and scheduled appointments for medical staff and patients., Managed financial accounts for patients., Provided administrative help to the healthcare team, including preparing patient charts, managing medical documentation, and updating patient information.
• Medical Receptionist, Tampa Family Health, Tampa, FL, 12/20-09/21, Handled patient insurance processing, answered and directed calls, scheduled appointments, greeted and checked in patients., Ensured proper documentation completion by patients, scanned insurance cards, and entered demographic information into EMR., Helped process registration for patients and abided by HIPAA processing standards.

• Payment Posting
• Scheduling
• Leadership
• Microsoft 360
• Safety Protocols
• EOBs
• Organization
• Adaptability
• Managed Care (HMO, PPO, POS)
• Government Payers
• Confidentiality
• Emergency Procedures
• Electronic Medical Records (EMR)
• Electronic Health Records (EHR)
• Medical Billing
• Medical Coding
• ICD-9
• ICD-10
• HCPCS
• CPT
• Medicare
• Medicaid
• Tricare
• Medical Office Procedures