Vanecia Mazyck
Suffolk,VA
Summary
To make a valuable contribution to a challenging environment that offers opportunities for growth and advancement. A self-starter with excellent communication skills, negotiation skills, analytical skills, and understanding of organizational strategies to help meet corporate objectives.
Overview
25
25
years of professional experience
Work History
Senior Claims Service Representative
Chubb
Chesapeake, Virginia
07.2024 - Current
- Processed customer claims for insurance coverage, ensuring accurate entry and tracking to facilitate timely resolution.
- Processed claims intake for Chubb Insurance customers with accurate entry and tracking.
- Managed customer calls and email inquiries, delivering clear claims support to enhance customer understanding.
- Responded to customer calls and email inquiries.
- Explained claims status and next steps to policyholders.
- Documented claimant information and case notes to support efficient claim review.
- Maintained claim files with accurate, up-to-date documentation.
- Adhered to all applicable laws, regulations, and company policy.
Senior Customer Service Representative
GEICO
Virginia Beach, Virginia
01.2010 - 07.2024
- Resolved customer concerns through phone, email, and chat support
- Handled escalated complaints with empathy and clear communication
- Guided customers through payment options, renewals, and account updates
- Assisted GEICO policyholders with billing, coverage, and policy questions
- Explained GEICO products, services, and policy terms to callers
- Reviewed policy details for accuracy and compliance with GEICO guidelines
- Coordinated with claims and underwriting teams on customer requests
- Documented account changes and service notes in customer systems
Senior Collections Representative
Cox Communications
Chesapeake, Virginia
02.2002 - 01.2010
- Negotiated payment arrangements with customers across billing and account issues.
- Resolved payment disputes through calm customer communication and account review.
- Applied collection procedures while supporting customer retention conversations.
- Reviewed delinquent Cox Communications accounts and identified collection priorities.
- Escalated complex cases to supervisors and coordinated follow-up steps.
- Researched customer disputes and resolved issues in a timely manner.
- Worked collaboratively with internal departments to resolve account discrepancies.
- Adhered to all applicable laws, regulations and policies governing collections practices.
- Built strong relationships with customers by providing excellent customer service.
Education
Associate of Science - Medical Technology
ECPI University
Virginia Beach, VA06-2000
Skills
- Claims processing
- Claims intake
- Claims documentation
- Claim investigation
- Claim systems
- Insurance regulations
- Case management
- Policy interpretation
- Account review
- Customer service
- Complaint resolution
- Effective communication
- Problem resolution
- Attention to detail
- Conflict resolution
- Decision-making
- Time optimization
- Teamwork
- Task prioritization
- Professionalism and integrity
Timeline
Senior Claims Service Representative
Chubb
07.2024 - Current
Senior Customer Service Representative
GEICO
01.2010 - 07.2024
Senior Collections Representative
Cox Communications
02.2002 - 01.2010
Associate of Science - Medical Technology
ECPI University