Vaneesa Morris
Fayetteville,NC
Summary
Seasoned professional with a proven track record at Foundever/USAA, adept in banking regulations and customer relationship management. Excelled in enhancing service delivery through technological solutions, significantly improving customer satisfaction. Skilled in both financial reporting and fostering positive client relations, demonstrating exceptional problem-solving abilities and a courteous demeanor.
Overview
18
18
years of professional experience
Work History
Banking Specialist
Foundever/USAA
Fayetteville, NC
06.2023 - 07.2024
- Verified amounts and integrity of every check or funds transfer.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Resolved customer complaints and inquiries, ensuring high levels of customer satisfaction.
- Delivered software solutions consistent with product roadmap and meeting release plan milestones.
- Mitigated risk and exposure of security breaches through development of robust contingency plans exceeding federal mandates.
- Prepared official checks for customer and internal bank needs.
- Identified transaction errors when debits and credits did not balance.
- Utilized banking software to record and analyze customer data, enhancing service delivery.
- Transmitted orders to supply cash to meet daily needs.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Developed and maintained relationships with potential and existing clients to expand the customer base.
- Recommended enhancements and updates to system software based on performance data and user feedback.
Customer Service Representative
TeleTech Holdings
Fayetteville, NC
07.2016 - 11.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
Inventory Control Specialist
Regis
Lawton, OK
09.2015 - 01.2016
- Managed inventory by performing physical counts, identifying variances and reconciling records
- Performed cycle counts on daily basis to immediately spot errors and apply remedies
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system
Call Center Operator
TeleTech Holdings
Lawton, OK
09.2014 - 12.2014
- Transfered customers to various departments within a specific store based on their needs
Assembly Line Production Worker
Express Employment
Lawton, OK
09.2011 - 09.2014
- Contributed to team-based environment to maintain line productivity and meet expected deadlines
- Recognized defective material and reported issues to management
- Assembled components by examining connections for correct fit, fastening parts and subassemblies
Manager
McDonald's
Lawton, OK
12.2006 - 09.2007
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows
- Planned and delegated work to meet project and production goals
Education
High School Diploma -
Eisenhower High School
Lawton, OK05.2008
Business Administration -
Cameron Community College
Lawton, OKBusiness Administration -
American InterContinental University
Schaumburg, ILBusiness Management -
Auguste Escoffier School of Culinary Arts
Boulder, COSkills
- Credit card payment processing
- Report generation
- Report creation
- Courteous demeanor
- Call Center Operations
- Stockroom procedures
- Product organization
- Adaptive team player
- In-store support
- Technologically savvy
- Store maintenance
- Customer relations
- Quality control
- Problem-solving abilities
- Schedule mastery
- Inbound and Outbound Calling
- Microsoft Office expertise
- Clerical support
- Data evaluation
- Financial reporting
- Bank services
- Customer relationship management
- Account updates
- Claims processing
- Banking document preparation
- Payment processing
- Data processing
- Transactions
- Banking regulations
- Account monitoring
Timeline
Banking Specialist
Foundever/USAA
06.2023 - 07.2024
Customer Service Representative
TeleTech Holdings
07.2016 - 11.2016
Inventory Control Specialist
Regis
09.2015 - 01.2016
Call Center Operator
TeleTech Holdings
09.2014 - 12.2014
Assembly Line Production Worker
Express Employment
09.2011 - 09.2014
Manager
McDonald's
12.2006 - 09.2007
High School Diploma -
Eisenhower High School
Business Administration -
Cameron Community College
Business Administration -
American InterContinental University
Business Management -
Auguste Escoffier School of Culinary Arts
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