Vaneesha Young
Fresno,CA
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Skillful in building long-lasting, loyal customer relationships. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records.
Overview
11
11
years of professional experience
Work History
Medical Records Clerk
Ouachita River Correctional Unit
01.2020 - 12.2020
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Coordinated with medical staff to ensure proper documentation of inmate healthcare needs, facilitating appropriate care and treatment plans.
- Enhanced the accuracy of inmate records by meticulously reviewing and updating information in the database.
Assisted Living Caregiver
The Crossings at Malvern
01.2019 - 12.2019
- Managed medication administration accurately to ensure resident safety and adherence to prescribed regimens.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Maintained detailed documentation on resident interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
- Participated in the development of individualized care plans, addressing specific needs and preferences of each resident.
Medical Customer Service Representative
Startek USA
01.2018 - 12.2018
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Identified opportunities for cost savings by analyzing medical billing patterns across various departments.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Live-In Elderly Caregiver
IHSS In Home Support Services
01.2015 - 12.2017
- Developed strong rapport with clients by actively listening to their needs and concerns while demonstrating empathy and understanding.
- Collaborated with interdisciplinary teams of medical professionals to provide comprehensive care that addressed each client''s unique needs holistically.
- Administered medications accurately according to prescribed schedules while carefully monitoring for potential side effects or interactions.
- Supported clients in maintaining independence by assisting with daily living activities, such as bathing, dressing, grooming, and mobility.
- Maintained detailed records of client progress and changes in condition for accurate documentation and efficient information sharing among caregivers and medical staff.
Customer Service Representative
Alorica
01.2012 - 12.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
School Bus Driver
First Student Bus Transportation
01.2010 - 12.2012
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Collaborated with school officials to update and optimize bus routes, meeting evolving needs of school community.
Education
Medical Assistant Certification -
Institute of Technology
564 Herndon Ave. 9361209.2007
High School Diploma -
Washington Union
6041 S Elm. Ave 9370607.2007
Skills
- File Organization
- HIPAA Compliance
- Medical terminology understanding
- Customer Satisfaction
- Product and service knowledge
- Customer Service
- Confidentiality handling
- Records Management
- Closing Techniques
- Goal-Oriented
Timeline
Medical Records Clerk
Ouachita River Correctional Unit
01.2020 - 12.2020
Assisted Living Caregiver
The Crossings at Malvern
01.2019 - 12.2019
Medical Customer Service Representative
Startek USA
01.2018 - 12.2018
Live-In Elderly Caregiver
IHSS In Home Support Services
01.2015 - 12.2017
Customer Service Representative
Alorica
01.2012 - 12.2015
School Bus Driver
First Student Bus Transportation
01.2010 - 12.2012
Medical Assistant Certification -
Institute of Technology
High School Diploma -
Washington Union
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