Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic
Vanelis Santiago

Vanelis Santiago

Orlando,FL

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

11
11
years of professional experience

Work History

Assistant Manager

RAM Partners LLC
Winter Park , Fl
08.2022 - 09.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Participated in offsite fairs and events in order to generate interest in the property.
  • Collected payments from residents on a monthly basis according to their lease agreement terms.
  • Contacted and followed up with tenants on renewal notices.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

Assistant Manager

ZRS Management
Orlando , FL
02.2016 - 07.2022
  • Inspected vacant units and ensured they were ready for showings.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Negotiated rental agreements with potential tenants.
  • Processed applications by conducting background checks and verifying references.
  • Collected security deposits from new tenants.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Assisted in preparing legal documents such as eviction notices when necessary.
  • Prepared monthly financial reports for management review.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Monitored rent collection activities and pursued delinquent accounts.
  • Maintained a professional attitude when dealing with difficult situations or customers.

Leasing Consultant

Greystar Property Management
Orlando , FL
01.2014 - 05.2022
  • Created leasing contracts, collected rent payments, and maintained tenant records.
  • Conducted market research to identify potential tenants and rental rates.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Resolved tenant complaints in a timely manner to maintain positive relationships.

Education

BBA - Business Administration And Management

Valencia College
Orlando, FL
05-2011

Skills

  • Budget assistance
  • Budgeting and finance
  • Product branding
  • Sales Strategies
  • Team motivation
  • Sales Growth
  • Operations Management

Accomplishments

  • Assistant Manager of the year ( Ram Partners)
  • Assistant Manager of the month ( ZRS Management)
  • Leasing Consultant of the year Nominee
  • Coaching Manager of the month ( Greystart Management)

Languages

Spanish
Full Professional
Portuguese
Limited

Affiliations

  • Fitness Guru
  • Interior Designing Blogger
  • Content Creator

Timeline

Assistant Manager

RAM Partners LLC
08.2022 - 09.2024

Assistant Manager

ZRS Management
02.2016 - 07.2022

Leasing Consultant

Greystar Property Management
01.2014 - 05.2022

BBA - Business Administration And Management

Valencia College

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Vanelis Santiago