Vanelle Makou
Essex,MD
Summary
Reliable and accountable, demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Results-driven professional provides tailored solutions to meet client needs.
Overview
8
8
years of professional experience
Work History
Health Insurance Sales Agent
Clear Health LLC
11.2023 - Current
- Maintain strong relationships with clients through consistent communication and exceptional customer service.
- Contribute to agency success by consistently meeting or exceeding monthly sales targets.
- Seek out new clients and develop client relationships through networking, direct referrals, lead databases, and cold calling.
- Educate potential customers about the benefits of various health insurance plans during seminars or one-on-one consultations.
- Conduct regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed.
- Register customer information in database to enable tracking history and maintain accurate records.
Property and Casualty Insurance Agent
AllState
11.2022 - 11.2023
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Attended industry conferences and workshops to stay current with emerging trends in property and casualty insurance markets.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
Shift Supervisor
Wawa
06.2022 - 11.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Career Break
N/A
01.2022 - 06.2022
- Took an intentional career pause to further get to know myself and what service(s) I want to bring to the world through a career
- Proactively explored career fields through research to pinpoint my passions
Licensed Insurance Sales Agent
Clear Health LLC
05.2021 - 01.2022
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Communicated effectively via telephone and email with prospective customers.
- Finalized and processed enrollment applications.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Handled approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Shift Manager
McDonald's
08.2017 - 11.2021
- Enhanced team member productivity by improving monitoring systems and motivational strategies
- Maintained high level of morale and team-work on production floor through frequent communication with 30+ employees
- Consistently met financial targets with close monitoring of expenses, labor hours, and supply use
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Pharmacy Technician
CVS Pharmacy
02.2019 - 06.2021
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with over 50 patients daily to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Crew Team Member
McDonald's
08.2016 - 08.2017
- Operated register to process payments and collect cash payment for order totals.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Provided excellent customer service to hundreds of customers daily to meet quality expectations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Education
High School Diploma -
Havre De Grace High School
Havre De Grace, MD03.2016
Skills
- Detail-oriented
- Charismatic and high-energy attitude
- Resolution-oriented
- Superior organization skills
- Dependable and reliable
- Project management
- Focus and Follow-Through
- Licensed Insurance Agent
- Customer Retention
- Rapport Building
- Financial Needs Assessment
- Persuasive Negotiation
Licenses
- Property and Casualty License
- Accident, Life, and Health License
- Insurance Producer License
Timeline
Health Insurance Sales Agent
Clear Health LLC
11.2023 - Current
Property and Casualty Insurance Agent
AllState
11.2022 - 11.2023
Shift Supervisor
Wawa
06.2022 - 11.2022
Career Break
N/A
01.2022 - 06.2022
Licensed Insurance Sales Agent
Clear Health LLC
05.2021 - 01.2022
Pharmacy Technician
CVS Pharmacy
02.2019 - 06.2021
Shift Manager
McDonald's
08.2017 - 11.2021
Crew Team Member
McDonald's
08.2016 - 08.2017
High School Diploma -
Havre De Grace High School
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