Vanely Fitch
Apopka,FL
Summary
Dynamic and results-oriented professional with a proven track record at Body20, enhancing customer satisfaction and increasing sales through exceptional service and relationship building. Skilled in multitasking and problem-solving, adept at fostering teamwork and collaboration. Achieved consistent sales targets by leveraging excellent people skills and cash handling expertise.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate/ PT Coach
Body20
01.2023 - 12.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- My main role is as front desk, sales associate, or I come in set the schedule for the day. Remind everyone of their appointments for the next day call everyone for their appointment today. Make sure to keep the schedule on track, make sure I’m calling and answering calls and questions. Make sure I make copies for all the paperwork needed throughout the day making sure I fill out the correct paperwork for the request. Customer has made making sure I provide the correct information make appointment for the clients and new leads, I also helped take care of the demos when the person comes in for the first time I meet them introduced myself go over the waiver with them some questions about how they hear about us and what they’re looking for and trying to achieve, make sure I keep everything on record and on file then I gave them a tour of the studio show all the different equipment we have and programs then I get them to change into their clothes so that I can proceed to taking their height and placing them in a machine call the InBody, which is a medical device for telling a person’s body composition is done. I look for the right size EMS bodysuit for the person to be able to work out comfortably and feel their muscles engaging. Once that is done I want the suit down and suit the person take them to work then explain the work out then change it depending on what they wanna work on. Once the work I was done I get to sit with them. Talk further about their goals the results of the inbody and what they’re trying to achieve and what will be best for them. Once we discuss all of that, I asked them what membership were they looking into and they will be able to provide me with a answer once all that is taken care of and they choose a plan I go ahead and generate the contract for them. Explain the contract and the content on it then I let them know where to sign then email the contract to them then I go to point of sell POS. Where they will pay for their first month and any additional merchandise they would like to purchase. I set up everything for them. Email them the receipts set up their welcome package with the gift and information about us then explain the rules and set up their next appointment as a personal trainer whenever there’s no trainer around I jump in and take care of the client, but my main focus is the front desk where I take care of the schedule paperwork and calls and copies I also help with social media creating next post and way to bring attention I help with all the events spreading the word about BODY20 what is done here I am bilingual. I get to speak Spanish often here. I make an average of calls. Between 55 to 100 a day with text messages included with every call for New leads and current members have to pay attention to detail and make sure I get everything notated on time so no mistakes are made keeping a detail record of everything making sure I am uploading documents into the computer and back filing them making sure I’m answering calls and text messages on time and emails keeping track of all the emails that are sent making sure that I keep everyone on schedule and don’t let anyone fall behind. If The coaches are running behind I begin suiting people up and doing what needs to be done for the next appointment to be ready I call members to remind them of their appointment if their is a billing issue I reach whenever the company is having a event. I make sure everything is set and running smoothly all the way from the set up to the cleaning I spent all day taking care of the event and things need to be taken care of all the events if we make raffles or guest list or take photos.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Teacher
CVV Academy
08.2022 - 05.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Enhanced literacy skills with targeted reading programs.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
Sales Associate
EXPRESS
01.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Education
High School Diploma -
Wekiva High School
Apopka, FL07-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Sales Associate/ PT Coach
Body20
01.2023 - 12.2024
Teacher
CVV Academy
08.2022 - 05.2023
Sales Associate
EXPRESS
01.2022 - 01.2023
High School Diploma -
Wekiva High School
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