Vanely Tshimanga
Tracy,California
Summary
Native French and Lingala speaker with over six years of experience in linguistic quality assurance, translation, and interpretation. Proficient in conducting AI language audits, ensuring high levels of accuracy and consistency for generative AI models. Extensive background in translation and content evaluation, with a keen eye for detecting and correcting errors. Skilled in improving multilingual communication and facilitating seamless interpretation across French, Lingala, and English. Highly adaptable, detail-oriented, and eager to contribute to the development of cutting-edge AI technologies.
Overview
11
11
years of professional experience
Work History
AI Language Auditor - French/Lingala
Self-Initiated Projects
03.2021 - Current
- Conducted linguistic audits for AI-generated content, ensuring high accuracy and adherence to linguistic standards for French/Lingala and English/Lingala translations
- Reviewed and assessed AI model prompts and responses for factual accuracy, clarity, and linguistic consistency
- Audited edited content produced by AI models, ensuring it met highest standards for grammar, fluency, and correctness
- Collaborated with teams to improve performance of AI language models, providing actionable feedback on areas of improvement for multilingual content
- Evaluated language outputs for specific, high-priority projects, ensuring their alignment with client specifications and project goals
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Community Navigator (French/Lingala Interpreter & Translator)
Refugee Connect
07.2022 - 06.2024
- Provided French/Lingala and English/Lingala interpretation and translation services to support refugees in accessing critical resources
- Audited translated materials for accuracy, ensuring that communications were clear and consistent across various platforms
- Evaluated complex client needs and connected them with resources, providing language support throughout process
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Learned and adapted quickly to new technology and software applications.
Picker & Packer
Amazon
07.2020 - 02.2023
- Company Overview: Westchester, OH
- Performed quality control checks on over 100 items inventory and packaging processes, ensuring order accuracy for over 100 high-volume shipments
- Collaborated with cross-functional teams to implement process improvements, reducing error rates and increasing operational efficiency
- Westchester, OH
- Improved team morale by consistently displaying positive attitude and willingness to assist coworkers in completing tasks as needed.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Picker & Packer
Pier 1
09.2018 - 10.2019
- Company Overview: Groveport, OH
- Supported assembly line by auditing packaging processes and maintaining inventory control
- Groveport, OH
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Improved team morale by consistently displaying positive attitude and willingness to assist coworkers in completing tasks as needed.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
French/Lingala Interpreter & Translator
Sparboe
11.2017 - 07.2018
- Translated workplace safety policies, procedures, and interviews between French, Lingala, and English to ensure seamless communication
- Audited written translations to ensure clarity and consistency in messaging
- Communicated with clients to understand interpreting needs and provide best service possible.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Maintained message content, tone, and emotion as closely as possible.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
- Offered language instruction to help clients improve language skills.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Facilitated cultural exchange programs by providing interpretation services, promoting mutual understanding and respect.
Customer Service Representative
Steak and Shake
01.2014 - 11.2017
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained a professional and organized approach in gathering customer information and verifying eligibility for services.
- Acquired and applied extensive knowledge of customer service protocols and procedures to ensure quality support.
- Assisted customers from diverse backgrounds, including handling emergent situations with tact and professionalism.
- Achieved business goals by maintaining acceptable call handling times, productivity rates, and confidentiality standards.
- Identified customer needs and provided timely solutions, ensuring their satisfaction with Steak and Shake's services.
Education
Nurse Aide Certification -
Hawkeye Community College
Waterloo, IA04.2016
Bachelor's Degree - Linguistics
Hawkeye Community College
Waterloo, IA01.2016
Computer Science Courses -
Hawkeye Community College
Waterloo, IA03.2015
Skills
- Native fluency in French
- Native fluency in Lingala
- Native fluency in English
- Translation
- Interpretation
- AI language auditing
- Quality control
- Error spotting
- Inconsistency spotting
- Factual accuracy checking
- Verbal communication
- Written communication
- Knowledge of AI principles
- Knowledge of machine learning principles
Accomplishments
- Consistently delivered high-quality linguistic audits for AI models, improving the overall performance and accuracy of French/Lingala language outputs.
- Recognized for excellence in detecting subtle linguistic inconsistencies and improving translation quality in various work environments.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Community Navigator (French/Lingala Interpreter & Translator)
Refugee Connect
07.2022 - 06.2024
AI Language Auditor - French/Lingala
Self-Initiated Projects
03.2021 - Current
Picker & Packer
Amazon
07.2020 - 02.2023
Picker & Packer
Pier 1
09.2018 - 10.2019
French/Lingala Interpreter & Translator
Sparboe
11.2017 - 07.2018
Customer Service Representative
Steak and Shake
01.2014 - 11.2017
Bachelor's Degree - Linguistics
Hawkeye Community College
Computer Science Courses -
Hawkeye Community College
Nurse Aide Certification -
Hawkeye Community College
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