Vanesa Avila Maldonado

Prepare and process various documents, including correspondence, mail, records, forms, and reports.

Respond to inquiries and effectively communicate with employees, callers, and visitors in a professional and courteous manner.

Provide clerical support to campus faculty and staff across diverse campus environments.

Maintain and organize office, employee, and student files, ensuring confidentiality of sensitive student records.

Utilize office equipment and software (e.g., word processing, spreadsheets, and databases) to complete tasks efficiently.

Perform other job-related duties as assigned to support the overall operations of the department.

Deliver exceptional customer service by addressing customer needs both in-store and over the phone, ensuring satisfaction and loyalty.

Collaborate effectively with team members to meet and exceed daily goals and performance targets.

Assist in training new employees, providing guidance and support to ensure smooth onboarding and adherence to company standards.

Offer cross-departmental support by helping other teams with customer service-related tasks and operational needs