Vanesa Bazan
Mission,TX
Summary
Adept at enhancing customer satisfaction, I significantly improved client retention at San Jose Healthcare through top-notch service and effective problem-solving. As a trusted Substitute Teacher at La Joya ISD, I excelled in fostering academic growth and teamwork. Skilled in network troubleshooting and renowned for exceptional communication, my approach consistently yields positive outcomes.
Overview
13
13
years of professional experience
Work History
Provider
San Jose Healthcare
02.2019 - Current
- Improved client retention rate by providing exceptional customer service and follow-up support.
- Fostered a positive work environment, promoting teamwork and open communication among colleagues.
- Spearheaded initiatives to improve overall customer experience by refining existing support workflows.
- Served as an escalation point for complex issues, leveraging advanced problem-solving skills to achieve prompt resolutions.
Substitute Teacher
La Joya ISD
04.2011 - 06.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
High School Diploma -
Continental Academy
Miramar, FLSkills
- Network Troubleshooting
- Remote Support
- Operating System Knowledge
- Hardware troubleshooting
- Service Desk Operations
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Housekeeping
- Household Cleaning
- Caring Companionship
- Personal Care Worker
- Wound Care
Languages
Spanish
English
Full Professional
Timeline
Provider
San Jose Healthcare
02.2019 - Current
Substitute Teacher
La Joya ISD
04.2011 - 06.2012
High School Diploma -
Continental Academy
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