Vanesa Bonilla
Fort Lauderdale,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sun City Produce
Pompano Beach, FL
10.2017 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Car Driver
Enterprise Holdings
Houston, TX
05.2014 - 07.2017
- Communicated regularly with dispatchers regarding routes and schedules.
- Maintained detailed logs of all trips taken, including destination, mileage, fuel consumption, and hours worked.
- Provided assistance with directions when needed by passengers or customers.
- Monitored vehicle traffic flow through the car wash line to maximize efficiency while minimizing wait times.
- Replenished supplies such as soap, towels, sponges, waxes when needed.
Medical Assistant
Family practice physician
Houston, TX
01.2017 - 03.2017
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
Crew Member
Mc Donald's
Houston, TX
12.2011 - 12.2013
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained an organized work area to ensure efficient operations.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted management team with inventory counts of food products and beverage supplies.
- Checked expiration dates on all products before serving them to customers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Informed customers about daily specials in an engaging manner.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups, and bags.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Medical Assistant - Medical Assistant
Everest Institute
Houston, TX11-2016
Skills
- Product Knowledge
- Appointment Scheduling
- Account updating
- Complaint resolution
- Paperwork Processing
- Data Collection
- Follow-up skills
- Data Entry
- Active Listening
- Adaptive team player
- Microsoft Excel
- Order Fulfillment
- Customer Service
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Representative
Sun City Produce
10.2017 - Current
Medical Assistant
Family practice physician
01.2017 - 03.2017
Car Driver
Enterprise Holdings
05.2014 - 07.2017
Crew Member
Mc Donald's
12.2011 - 12.2013
Medical Assistant - Medical Assistant
Everest Institute
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