Vanesa Castro
Santa Fe Springs,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Southwest Airlines
11.2023 - 01.2026
- Coordinated arrival and departure processes for aircraft, ensuring timely operations.
- Managed baggage handling, maintaining accuracy in loading and unloading procedures.
- Operated ground support equipment to facilitate efficient aircraft servicing.
- Conducted safety inspections on equipment, adhering to regulatory compliance standards.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
Rideshare Driver
Uber
01.2019 - 10.2023
- Navigated complex urban environments to ensure timely passenger pickups and drop-offs.
- Managed multiple ride requests simultaneously while maintaining high satisfaction ratings.
- Utilized GPS technology to optimize routes and minimize travel time for passengers.
- Conducted vehicle inspections and maintained cleanliness to ensure safety and comfort during rides.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Picked up riders at designated locations and greeted upon vehicle entry.
Cashier
El Super Market
12.2013 - 12.2018
- Processed customer transactions efficiently and accurately, ensuring smooth checkout experiences.
- Maintained organized cash registers, balancing cash drawers at shift end to ensure accountability.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Trained new cashiers on policies, procedures, and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06-2003
Skills
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Baggage handling
- Reliability and punctuality
- Cash handling and management
- Cash handling expertise
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Marshaling aircraft
- Team leadership
- Attention to detail
- Time management skills
- Customer service excellence
- Punctuality
- Safe driving
- Cleanliness
- Adaptability and flexibility
- Multitasking and organization
- Dependable and reliable
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Ramp Agent
Southwest Airlines
11.2023 - 01.2026
Rideshare Driver
Uber
01.2019 - 10.2023
Cashier
El Super Market
12.2013 - 12.2018
High School Diploma -
Santa Fe High School