Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Vanesa Colin

Vanesa Colin

Salt Lake City,UT

Summary

Results-driven professional specializing in exceptional customer support, conflict resolution, and maximizing customer satisfaction. Strong background in customer relations and communication ensures effective client interactions. Committed to providing top-notch service and building lasting customer relationships. Astute Medical Administrative professional trained in appointments, front desk management, and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Experienced banking professional with superior attention to detail and a highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

7
7
years of professional experience

Work History

Member Service Representative

Mountain America Credit Union
07.2023 - 06.2025
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Patient Service Representative

Granger Medical Clinic
09.2021 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.

Customer Service Agent

Acima
11.2018 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Highschool diploma -

Taylorsville High School
Taylorsville, UT
05.2018

Skills

  • Financial software

  • Relationship building

  • Financial product sales

  • Teller support

  • Account updating

  • Scheduling

  • Inbound and outbound calling

  • CRM software

  • Complaint handling

  • Appointment scheduling

  • Positive and professional

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Member Service Representative

Mountain America Credit Union
07.2023 - 06.2025

Patient Service Representative

Granger Medical Clinic
09.2021 - 04.2023

Customer Service Agent

Acima
11.2018 - 07.2021

Highschool diploma -

Taylorsville High School

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