Vanesa Gómez
Hialeah,FL
Summary
Versatile and detail-oriented professional with a proven track record at Point Blank Enterprises Inc, showcasing expertise in data entry and exceptional customer service skills. Excelled in high-stress situations, ensuring data accuracy and resolving customer issues, leading to increased loyalty. Demonstrates strong problem-solving abilities and adaptability, enhancing team efficiency and operational quality.
Overview
2
2
year of professional experience
Work History
Data Entry Clerk
Point Blank Enterprises Inc
10.2024 - 12.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Mobil Gas Station
09.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Mobil Gas Station
09.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Jose Miguel Pérez
Havana 06.2019
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Fast typing speed
- Customer Service-oriented
- Strong problem solver
- Professional and mature
- Work prioritization
- Quality assurance
- Meticulous attention to detail
- Team collaboration
- Adaptability and flexibility
- Strong interpersonal skills
- Excellent communication skills
Languages
English
Native or Bilingual
Timeline
Data Entry Clerk
Point Blank Enterprises Inc
10.2024 - 12.2024
Customer Service Representative
Mobil Gas Station
09.2023 - 07.2024
Cashier
Mobil Gas Station
09.2023 - 07.2024
Jose Miguel Pérez
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