Summary
Overview
Work History
Education
Skills
Phone
Timeline
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VANESA HERNANDEZ

San Bernardino,CA

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

16
16
years of professional experience

Work History

Patient Access Representative

San Antonio Regional Hospital
Upland, CA
04.2019 - 10.2023
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.

Insurance Verification Specialist

City of Hope Medical Center
Irwindale, CA
10.2017 - 03.2019
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.

Front Desk Receptionist

United Medical Imaging
Downey, CA
04.2013 - 10.2017
  • Register pt for appointments, verify insurances PPO,HMO,look for patient authorizations ,collect copayments,deductibles,schedule patients for requested exams, input patients information in to CAR system,open new accounts for new patients, Fax report's out,create Cd's for Pt through Pac's and Dicom, answer heavy loads of phone calls, customer service skills
  • Assisted with scheduling appointments for clients and visitors.

Cashier combo

Food 4 Less
Los Angeles, CA
10.2007 - 11.2012
  • Customer service clerk, handle money from that cash register, made sure store environment was clean and safe for workers and customers, stocked merchandise overnight, changed prices for weekly ads in store.

Education

Associate of Sonography - Sonography

West Coast Ultrasound Institute
01.2016

Certificate of Medical Billing and Coding - Medical Billing and Coding

Downey Adult School
01.2013

High School Diploma -

Los Angeles High School
01.2003

Skills

  • HIPAA Compliance
  • Appointment Scheduling
  • Customer Service
  • Insurance Verification
  • Registration and Admissions
  • Analytical thinker
  • Independent judgment and decision making
  • Multitasking and Organization
  • Patient Education

Phone

6265239722, 3232457311

Timeline

Patient Access Representative

San Antonio Regional Hospital
04.2019 - 10.2023

Insurance Verification Specialist

City of Hope Medical Center
10.2017 - 03.2019

Front Desk Receptionist

United Medical Imaging
04.2013 - 10.2017

Cashier combo

Food 4 Less
10.2007 - 11.2012

Associate of Sonography - Sonography

West Coast Ultrasound Institute

Certificate of Medical Billing and Coding - Medical Billing and Coding

Downey Adult School

High School Diploma -

Los Angeles High School

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VANESA HERNANDEZ