Vanesa Hernandez
Rosenberg,TX
Summary
To secure a position into a business so I can use my knowledge, my commitment, and my dedication to drive the business into success.
Overview
23
23
years of professional experience
Work History
Patient Access Representative II
Memorial Hermann Health System
07.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Process Assistant, FC Associate III, L3
Amazon
10.2020 - 05.2023
- A Process assistant provides a wide range of administrative and logistical support services to help with basic business and operational functions. I perform a variety of clerical duties such as data management and analysis.
- Helping support daily management of department duties, including allocating labor, and assigning job duties.
- Assisting the floor as an associate resource, training associates and verifying standard operation procedure compliance.
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
- Participating in Operational Excellence initiatives in some capacity.
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Reviewing and updating standard operation procedure as required
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area.
- Coaching associates to work safely at all times
- Referring all job injuries immediately to area manager
Receptionist
Familycare Pediatric Clinic
01.2005 - 09.2020
- Multitasker on clerical duties for front office and administration
- Insurance verification
- Medical records
- Referral Coordinator
- Billing
- Answered inquiries and resolved or escalated issues to management personnel to ensure patient satisfaction
- Schedule and remind patient appointments
- Kept reception area clean and neat to give patients positive first impression
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
Sales Associate
Forever 21 Retail, Inc
11.2002 - 03.2003
- Orientated potential customer around designated area for any
type of clothing and accessories being searched - Organized and prepare any clothing that need to be restored before leaving the company
- Check out customers at cash register
Teacher Assistant
Five Star Montessori School
07.2001 - 10.2001
- Supervise students ages 4 to 5 years old while the teacher was not available
- Supported student learning objectives through personalized and small group assistance to support classroom instruction
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Assisted lead teachers with lesson plan creation and materials development
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
Education
University of Houston-Downtown
One Main Street Houston TX 77057High School Diploma -
Robert E. Lee High School
6529 Beverly Hill Lane Houston, TX 7705705.2001
Skills
- Bilingual: English/Spanish (read/write),Type 40 wpm
- Knowledgeable in using PC, Microsoft Word, Medisoft, Office hours,Internet
- Customer Billing, Managing cash
- Equipment: Telephone, fax, copy machine, scanner
- Manage patient flow
- Teamwork
- Communication
Timeline
Patient Access Representative II
Memorial Hermann Health System
07.2023 - Current
Process Assistant, FC Associate III, L3
Amazon
10.2020 - 05.2023
Receptionist
Familycare Pediatric Clinic
01.2005 - 09.2020
Sales Associate
Forever 21 Retail, Inc
11.2002 - 03.2003
Teacher Assistant
Five Star Montessori School
07.2001 - 10.2001
University of Houston-Downtown
High School Diploma -
Robert E. Lee High School
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