Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanesa Hernandez

Ontario,CA

Summary

Seeking employment in a field that can help me grow professionally and further my customer service skills. Expert in customer needs assessment and service optimization, achieving higher client satisfaction and retention. Committed to professionalism and ethics, while developing innovative treatment protocols that boosted revenue through upselling additional services.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving experience.

Overview

10
10
years of professional experience

Work History

Lead Massage Therapist/ Customer Service

Massage Envy Spa
02.2011 - 08.2020
  • Improved overall team performance by leading training sessions for junior massage therapists.
  • Developed new treatment protocols to address specific client concerns, leading to improved outcomes and higher satisfaction rates.
  • Streamlined appointment scheduling process, resulting in increased efficiency and reduced wait times for clients.
  • Enhanced client retention through exceptional customer service and follow-up communication.
  • Maintained accurate and up-to-date client records.
  • Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
  • Boosted revenue by upselling additional services such as aromatherapy, hot stones, or deep tissue treatments during appointments.
  • Mentored new massage therapists, fostering professional growth and development within the team.
  • Assisted in the hiring and interviewing process for new team members, ensuring candidates were a strong fit for the business''s culture and values.

Education

Career Certificate in Office Management - Office Management

Smart Horizon
Ontario, Ca
06-2025

Skills

  • Professionalism and ethics
  • Staff training and development
  • Employee motivation
  • Continuing education commitment
  • Customer needs assessment
  • Team leadership abilities
  • Strong interpersonal skills
  • Social skills
  • Service optimization
  • Customer service
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Lead Massage Therapist/ Customer Service

Massage Envy Spa
02.2011 - 08.2020

Career Certificate in Office Management - Office Management

Smart Horizon
Vanesa Hernandez