Successful Continuous Improvement Professional with expertise in developing process improvement solutions resulting in better efficiency, safety and quality. Focused on reducing waste by implementing changes in processing based on lean methodology. Driven to monitor performance improvements by developing metrics and tracking systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Improvement Professional
Conviva Care Solutions
Miami, FL
06.2020 - Current
Optimize or redesign process flows to meet project requirements
Plan, execute, and evaluate process improvement projects with cross functional departments
Use cost analysis to assist market presidents to determine most cost effective and efficient processes
Manage Privacy Tracking Logs for compliance/privacy department
Assist in determining project scope and schedule based on business needs and customer requirements
Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
Developed Continuous Improvement/Lean production training programs for onsite implementation.
Created and optimized records management strategies to coordinate and protect information.
Audited and documented processes and procedures for department.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Evaluated employee performance and coached and trained to improve weak areas.
Streamlined operations of multiple lines of business within organization.
Partnered with vendors to effectively execute company procedures complaint to state regulations.
Health Information Specialist
Conviva Care Solutions
Miami, FL
10.2019 - 06.2020
Monitors HIM work queues to provide feedback and support to Center Administrator
Performs monthly audits on electronic health records for quality and accuracy
Manages monthly Privacy Tracking Logs
Educate/Retrain employees on new department processes
Ensures centers maintain compliance with Request of Information
Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Directed and assisted pulling and procurement of medical files according to established procedures.
Collected, organized and entered patient data into medical systems.
Retrieved medical data for physicians and patients.
Participated in committees to discuss electronic health records and methods to improve overall workflows.
Health Information Management Supervisor
Conviva Care Solutions
Miami, FL
03.2018 - 10.2019
Perform Monthly Audits on electronic records
Manage tracking of requests legal and non-legal
Educate/Retrain employees on new department forms and protocols
Provide administrative support for Administrator and Assistant Administrator
Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
Recruited and hired top-performing individuals bringing undeniable experience and wealth of skills to organization.
Supervised team of technicians.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Operations Supervisor
Conviva Care Solutions(CAC Florida Medical Center)
Miami, FL
04.2016 - 03.2019
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Arranged corporate and office conferences for company employees and guests.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Evaluated employee records and productivity to complete employee evaluations.
Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Electronic Medical Records Supervisor
Interamerican Medical Center
Miami Lakes, FL
05.2014 - 04.2016
Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
Maintained database for storage and retrieval of medical records.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Maintained accuracy, completeness and security for medical records and health information.
Followed exact procedures for handling transfers and other releases of medical records.
Interviewed, hired and trained new employees for production positions.
Lead Medical Assistant / Phlebotomist at Conviva Care Solutions Royal Palm BeachLead Medical Assistant / Phlebotomist at Conviva Care Solutions Royal Palm Beach