Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanesa Jacinto

Ontario,CA

Summary

Organized and dependable candidates successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities and meet team goals. Reliable known for interacting with customers and responding appropriately to questions. Considered a talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Coffee Barista

Compass Group
09.2022 - Current
  • Cleaned counters, machines, utensils, and seating areas every 2 hours .
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment. To Drive sales by any kind of percentage possible
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Maintain cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Managed over 50 plus customer calls per day
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Operated espresso machines and commercial coffee brewers to create beverages
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Made and served brand-specific café beverages with focus on speed, quality and consistency
  • Controlled line and crowd with quick, efficient service
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
  • Maintained regular and consistent attendance and punctuality
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
  • Handled OLTP systems, payment processing, cash change and issuing of receipt
  • Kept product inventory stocked during times of customer congestion and high demand
  • Performed QA assessment of final product prior to delivery
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Performed QA assessment of final product prior to delivery.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Front Desk Office Manager

A & A Women's Health
03.2021 - 09.2022
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Coffee Host

Pilot Flying J Travel Center
02.2020 - 01.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School Diploma -

Ontario High School
Ontario, CA
05.2013

Some College (No Degree) -

Chaffey College
Rancho Cucamonga, CA

Skills

  • Customer Deliveries
  • Creative Arts
  • Online Transaction Processing
  • Inventory Counts
  • Hospitality and Professionalism
  • Administrative Support
  • POS Transactions
  • Beverage Preparation
  • Training Strategies
  • Equipment and Store Cleaning
  • Personal Sales
  • Cash Control
  • Meeting Coordination and Support
  • Specialist Referrals
  • Patient Medical Histories
  • Overseeing Front Desk
  • Client Satisfaction Management
  • Clerical Support

Languages

English
Spanish

Timeline

Coffee Barista

Compass Group
09.2022 - Current

Front Desk Office Manager

A & A Women's Health
03.2021 - 09.2022

Coffee Host

Pilot Flying J Travel Center
02.2020 - 01.2021

High School Diploma -

Ontario High School

Some College (No Degree) -

Chaffey College

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Vanesa Jacinto