Vanesa Nunez
Sorrento
Summary
Motivated nursing student seeking an entry-level position to apply theoretical knowledge and develop practical skills, committed to providing high-quality care and support to diverse patient populations. Also a Dynamic and detail-oriented professional with a proven track record in administrative support and customer service. Excelled at Jacobi Hospital by enhancing office organization and streamlining data entry processes. Demonstrated exceptional bilingual communication skills and a commitment to maintaining confidentiality. Known for improving customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
ER Clerical Associate
Jacobi Hospital
12.2023 - Current
- Answers and directs incoming callers to the appropriate area/staff
- Assist patients with registration upon arrival to the hospital
- Provide excellent customer service to patients and their families
- Liaison between nurses, physicians and other staff
- Provide administrative /secretarial support to the appropriate department
- Answer and routes all telephone calls appropriately
- Maintain patient/staff confidentiality
- Answer telephone and route calls to appropriate personnel
- Arrange and confirm meetings/appointments
- Assist in coordination of schedules and times and leave
- Confirm patient insurnce
Sales Associate
The UPS Store Inc.
08.2019 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Hostess
Coogans
04.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Applied Science - Nursing
Herzing University
ORLANDO FL 06-2027
High School Diploma -
Inwood Academy For Leadership
New York 06-2021
Skills
- Data entry
- File management
- Office organization
- Administrative support
- bilingual
- detail oriented
Languages
Spanish
Professional Working
English
Full Professional
Timeline
ER Clerical Associate
Jacobi Hospital
12.2023 - Current
Sales Associate
The UPS Store Inc.
08.2019 - 12.2023
Hostess
Coogans
04.2019 - 03.2020
Associate of Applied Science - Nursing
Herzing University
High School Diploma -
Inwood Academy For Leadership
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