Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vanesa Sandoval

Customer Service Representative
Duncanville,TX

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Spanish Response Specialist

Sirius XM
Irving, TX
01.2020 - Current


  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Directed dispatching, routing, and tracking of various vehicle brands.
  • Provide good sales and customer service techniques
  • Computer and data entry skills; ability to toggle between screens and multiple programs
  • Friendly, conversational and engaging phone presence
  • Experience effectively communicating with people in emotional or physical distress.

Assistant Manger

Alpa Insurance
Lancaster, TX
05.2018 - 01.2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Make daily calls to potential clients and policyholders to assist with any possible insurance needs.
  • De-escalate any conflicts presented by customer and/or agents
  • Analyze all insurance carrier options available and suggest the best fit for each particular customer
  • Building rapport with all current and prospective customers
  • Ensure all policy requirements are fulfilled by all agents
  • Attend meetings, seminars and new programs to learn about new products and services, learn new skills,
  • Create effective marketing strategies to promote the company

Shift Manager

Popeyes® Louisana Kitchen
Dallas, TX
08.2015 - 05.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Trained and assisted new kitchen staff members.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Cooked menu items according to specified instructions.
  • Handled portion control activities according to specified instructions provided by chef.
  • Kept kitchen up to code for health and safety inspections.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
08.2012 - 05.2016

Medical Assistant Certification - Medical Assistant

Concorde Career College
Grand Prairie, TX
08.2019 - 11.2020

Skills

Fluent in Spanish

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Certification

First Aid/CPR Certified

Timeline

Spanish Response Specialist

Sirius XM
01.2020 - Current

Medical Assistant Certification - Medical Assistant

Concorde Career College
08.2019 - 11.2020

Assistant Manger

Alpa Insurance
05.2018 - 01.2020

Shift Manager

Popeyes® Louisana Kitchen
08.2015 - 05.2018

High School Diploma -

Duncanville High School
08.2012 - 05.2016

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Vanesa SandovalCustomer Service Representative