Vanesa Sandoval
Customer Service Representative
Duncanville,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Spanish Response Specialist
Sirius XM
Irving, TX
01.2020 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained updated and detailed records of calls in physical and electronic database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Directed dispatching, routing, and tracking of various vehicle brands.
- Provide good sales and customer service techniques
- Computer and data entry skills; ability to toggle between screens and multiple programs
- Friendly, conversational and engaging phone presence
- Experience effectively communicating with people in emotional or physical distress.
Assistant Manger
Alpa Insurance
Lancaster, TX
05.2018 - 01.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Make daily calls to potential clients and policyholders to assist with any possible insurance needs.
- De-escalate any conflicts presented by customer and/or agents
- Analyze all insurance carrier options available and suggest the best fit for each particular customer
- Building rapport with all current and prospective customers
- Ensure all policy requirements are fulfilled by all agents
- Attend meetings, seminars and new programs to learn about new products and services, learn new skills,
- Create effective marketing strategies to promote the company
Shift Manager
Popeyes® Louisana Kitchen
Dallas, TX
08.2015 - 05.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Trained and assisted new kitchen staff members.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Cooked menu items according to specified instructions.
- Handled portion control activities according to specified instructions provided by chef.
- Kept kitchen up to code for health and safety inspections.
Education
High School Diploma -
Duncanville High School
Duncanville, TX 08.2012 - 05.2016
Medical Assistant Certification - Medical Assistant
Concorde Career College
Grand Prairie, TX 08.2019 - 11.2020
Skills
Fluent in Spanish
Expert in Microsoft Office
Multitasking Abilities
Supply Management
Customer Relations
Proofreading and editing
Typing Speed of 65 WPM
Certification
First Aid/CPR Certified
Timeline
Spanish Response Specialist
Sirius XM
01.2020 - Current
Medical Assistant Certification - Medical Assistant
Concorde Career College
08.2019 - 11.2020
Assistant Manger
Alpa Insurance
05.2018 - 01.2020
Shift Manager
Popeyes® Louisana Kitchen
08.2015 - 05.2018
High School Diploma -
Duncanville High School
08.2012 - 05.2016