Vanesa Valdovino
San Diego,CA
Summary
Adept at fostering government partnerships and excelling in bilingual communication, I significantly enhanced client satisfaction and loyalty during my tenure at Liberty Military Housing. By implementing efficient record-keeping and prioritizing urgent service requests, I played a pivotal role in streamlining operations and maintaining high service standards, showcasing my ability to manage and resolve complex customer inquiries effectively.
Overview
2025
2025
years of professional experience
Work History
Santo Terrace District - Service Coordinator
Liberty Military Housing
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Pomerado Terrace District - Service Coordinator
Liberty Military Housing
03.2021 - 08.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Complete any Pre or Final Inspections with residents prior to moving out.
- Walk Properties with Navy Partners and vendors for any updates needed to be done in homes or out on properties.
- Completing 7 Day QC Inspections until homes became occupied.
- Kept technicians up to date with any Fair Housing Training as well any SOP Policies change.
Miramar District - Customer Service Represenative
Liberty Military Housing
08.2018 - 03.2021
- Managed a team of customer service representatives, providing guidance, support, and regular performance evaluations.
- Prepare leases for future residents to sign for their new homes.
- Completion Notice To Vacate forms with residents at the moment they were ready to move out.
- Walk vacant homes and make sure there are no discrepancies found and spiff homes.
- Walk Property for any lease violations and any maintenance needed.
- Organized regular team meetings to discuss goals, challenges, and best practices for delivering exceptional customer experiences.
- Receive and batch any certified funds provided by residents.
- Audit any Future, Current and Past residents and be up to date with SOP's.
- Assist Service Coordinator with Pre and Final Inspections.
- Closing Maintenance work orders that were completed by technicians and vendors.
National Call Center Representative
Liberty Military Housing
05.2015 - 08.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Dispatching emergency/urgent calls to either District office or On Call techs. By providing any type of information given by residents.
- Respond to Military Base Police on any police activity by sending email to the District Office and providing all information needed.
Education
Dental Assistant - Dental Hygiene
Pima Medical Institute
San Diego, CA07-2005
Skills
- Government Partnership
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Bilingual
- Leasing
- Maintenance
- Housing Inspections
- Building Requirements
- Fair Housing Requirements
Timeline
Pomerado Terrace District - Service Coordinator
Liberty Military Housing
03.2021 - 08.2024
Miramar District - Customer Service Represenative
Liberty Military Housing
08.2018 - 03.2021
National Call Center Representative
Liberty Military Housing
05.2015 - 08.2018
Santo Terrace District - Service Coordinator
Liberty Military Housing
Dental Assistant - Dental Hygiene
Pima Medical Institute
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