Vanesha Brown
Boynton Beach,FL
Summary
Human services, specialist with experience in healthcare settings. Skilled at multitasking and meeting clients' needs, adept at learning new processes and eager to excel. Seeking a fast-paced job with a diversity of assignments that would utilize my upbeat face-to-face communication skills and require professional interaction with clients
Overview
15
15
years of professional experience
Work History
LPN Detox Nurse
Aloha Detox
Delray Beach, FL
03.2024 - Current
- Assessed and monitored patients for signs of withdrawal symptoms.
- Provided patient education on the detoxification process and health management techniques.
- Administered medications to patients in accordance with physician orders.
- Performed vital signs assessments including temperature, pulse, respirations, and blood pressure.
- Maintained accurate records of patient care services provided, documenting all treatments administered.
Unit Clerk, Cardiac Telemetry
Baptist Health South Florida
Boynton Beach, FL
09.2022 - 03.2024
- Greet patients & visitors
- Obtain test results and file in chart
- Answer phones and call lights in a polite and efficient manner, communicate necessary information to family/staff
- Correctly call consults to providers as requested
- Perform additional duties as assigned by charge nurse
- Notify biomed of any equipment issues or failures
- Retrieves clinical results from computer and notify appropriate staff.
Patient access representative
UPMC RESOLVE CRISIS CENTER
Pittsburgh, PA
07.2021 - 07.2022
- Greet patients and visitors, providing check-in and check-out functions
- Accurately access patient medical records
- Answer phones and schedule appointments, ensuring patient is seen in a timely manner
- Coordinate insurance authorizations
- Input physicians orders appropriately into patients records
- Maintain patients confidentiality as outlined by privacy and HIPAA guidelines
- Schedule clients
- Admit & discharge clients
- Data entry.
Patient Transporter
UPMC Shadyside
Pittsburgh, PA
06.2020 - 07.2021
- Transport patients and adjunct equipment via prescribed vehicles between patient units, treatment centers, and their designated areas in a safe, timely, and accurate manner
- Deliver supplies, equipment, and other materials to the patient units, and other designated areas in a safe, timely, and accurate manner
- Maintain a courteous professional demeanor and communicate appropriately with patients, visitors, hospital personnel, and fellow employees at all times
- Perform inspections and disinfecting procedures on transportation equipment utilized by the department
- Record transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department
- Report the status of transportation activities and abnormal activities to the manager in charge
- Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas in a safe, timely, and accurate manner
- Ensures that a handoff of medication occurs with the nurse.
Dietary/Hostess
UPMC Mercy
Pittsburgh, PA
01.2018 - 03.2020
- Served patient meal trays using designated departmental script, including proper patient identification
- Communicated customer complaints and concerns effectively with other health care team members
- Performed sanitation for assigned work areas in accordance with departmental procedures and health department guidelines
- Distributed and collected menus from patients; obtained selected menus from patients according to departmental procedures
- Displayed customer service skills when responding to service requests, resulting in satisfied customers
- Adhered to hand hygiene and infection control procedures on a consistent basis when interacting with customers
- Adhered to department procedures regarding the operation of all food service equipment.
Guest Service Agent
Doubletree Hotel
Pittsburgh, PA
02.2016 - 01.2018
- Served as front-line staff for a 350-room hotel with corporate conference services
- Warmly greeted guests upon arrival, handled check-in and check-out procedures
- Answered multi-line phones including both inside and outside lines
- Fielded 'care line' calls from guests regarding housekeeping, need for bellman or concierge, complaints/concerns, and directed appropriate maintenance staff to solve problems, and followed up with guests to ensure satisfaction
- Completed and printed daily reports making sure all credit card transactions were closed properly, ensured that every guest was on the correct rate plan, and that each customer was fully and accurately receipted at check out.
Home Health Aide
ComforCare Senior Services
Pittsburgh, PA
10.2009 - 01.2016
- Provided professional physical and emotional support for over 60 clients in the home setting
- Resolved personal and professional issues concerning the client's well-being
- Meeting clients' quality of care and personal needs
- Escorted clients to doctor appointments and shopping
- Assisted with safe transfer techniques and personal hygiene
- Maintained a clean, safe and healthy environment by doing housekeeping and food services.
Caregiver
Home Care Helpers
Pittsburgh, PA
02.2013 - 11.2015
- Assisted an 86-year old female client with activities of daily living
- Escorted client to doctor's appointments and other arrangements
- Walked outside with client regularly to promote physical activity
- Provided emotional support by making conversation with client to combat symptoms of depression.
Education
Practical Nursing
Medical Institute of Palm Beach
Lake Worth, FL01-2024
CPR/First Aid Certification -
06.2022
Drug & Alcohol Certification -
Community College of Allegheny County
Pittsburgh, PA05.2021
Real Estate Agent License -
Real Estate Educators
Pittsburgh, PA01.2020
Acute medical detox UPMC mercy (Practicum) -
Skills
- Mental Health Support
- Patient Observation
- Infection Control
- HIPAA Compliance
- Vital signs monitoring
- Compassionate Care
- Clinical Documentation
- Health Promotion
- Substance Abuse Knowledge
- Behavioral Intervention
Timeline
LPN Detox Nurse
Aloha Detox
03.2024 - Current
Unit Clerk, Cardiac Telemetry
Baptist Health South Florida
09.2022 - 03.2024
Patient access representative
UPMC RESOLVE CRISIS CENTER
07.2021 - 07.2022
Patient Transporter
UPMC Shadyside
06.2020 - 07.2021
Dietary/Hostess
UPMC Mercy
01.2018 - 03.2020
Guest Service Agent
Doubletree Hotel
02.2016 - 01.2018
Caregiver
Home Care Helpers
02.2013 - 11.2015
Home Health Aide
ComforCare Senior Services
10.2009 - 01.2016
Practical Nursing
Medical Institute of Palm Beach
CPR/First Aid Certification -
Drug & Alcohol Certification -
Community College of Allegheny County
Real Estate Agent License -
Real Estate Educators
Acute medical detox UPMC mercy (Practicum) -
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