Vanesha Cook

Oversees daily operations across four sites in Lake County, Indiana.

• Hired, trained, and supervised staff to ensure adherence to privacy standards.
• Scheduled appointments and maintained patient records for effective care continuity.
• Created patient discharge plans to facilitate smooth transitions in care.

• Enhanced patient care quality through education and empowerment initiatives.
• Conducted motivational interviewing to identify patient desires and needs.
• Provided emotional support during challenging times and stressful situations.
• Acted as an advocate for clients when interacting with insurance companies or government agencies.
• Handled research and administrative tasks to support community outreach and program initiatives.

• Facilitated professional visitations to ensure adherence to quality standards.
• Conducted assessments and implemented parenting education courses for client improvement.
• Engaged clients to optimize the delivery of home-based services.
• Provided crisis intervention counseling to effectively manage challenging family situations.
• Maintained detailed records of client contacts and progress notes in an electronic database.
• Prepared clients for court hearings by delivering oral and written testimonies.
• Collaborated with clinical staff on developing and implementing client assessments of necessary services.

• Supervised a five-member team overseeing 60 staff members to optimize performance.
• Planned and executed program enhancements, ensuring regulatory compliance and policy governance.
• Conducted regular staff meetings to monitor progress and identify improvement opportunities.
• Developed strategies that boosted customer satisfaction and fostered loyalty.
• Assigned tasks based on skill levels to maximize team efficiency and output.
• Enhanced team performance through targeted coaching, training, and strategic approaches.