Vaness Torres
Carlsbad,NM
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Presbyterian Medical Services
Carlsbad, NM
10.2019 - Current
- Assisted patients with scheduling appointments and managing healthcare needs.
- Provided clear information about services and programs offered by the organization.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Maintained accurate patient records and updated information in the database.
- Collaborated with healthcare providers to ensure seamless patient care coordination.
- Handled billing inquiries and resolved discrepancies in payment processing.
- Trained new staff on customer service protocols and best practices for patient interaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected payments and arranged for billing.
- Speak two languages (English and Spanish)
Education
Associates of Education - Education
SENMC
Carlsbad, NM05-2012
Skills
- Appointment scheduling
- Customer relationship management
- Database management
- Payment processing
- Staff training
- Problem solving
- Patient assistance
- Follow-up calls
- Bilingual communication
- Adaptive team player
- Paperwork processing
- Complaint resolution
- Team collaboration
- Documentation
- Report generation
- Empathy and patience
Accomplishments
- I have received an award for Excellence in Education
Languages
Spanish
Professional
Timeline
Customer Service Representative
Presbyterian Medical Services
10.2019 - Current
Associates of Education - Education
SENMC
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