Vanessa Abreu
Vendor Operations Oversight Specialist
New York,NY
Summary
Accomplished vendor relations leader skilled in maintaining vendor compliance with company, legal and regulatory requirements. Experienced in maintaining positive communication, building relationships and optimizing the performance of diverse vendors.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Vendor Operations Oversight Specialist
Fidelis Care
08.2013 - Current
- Key account manager for the health plan to coordinate with high priority vendors.
- Operational contact for all vendors and internal staff for vendor operational functions.
- Oversight of all vendor operational activities to assure compliance with contractual and regulatory requirements and measurement of vendor performance.
- Ensure operation integrity, including compliance with all policies and procedures including adherence to state contract and guidelines.
- Operational contact to the plans Foster Care team and vendors.
- Conduct weekly, bi-weekly, monthly, and quarterly meetings with vendors, internal partners, and other stakeholders as appropriate.
- Ensure operation integrity, including compliance with all policies and procedures including adherence to state contract and guidelines.
- Collaborated with internal stakeholders to develop detailed specifications for products or services required from vendors.
Team Leader
Fidelis Care
09.2010 - 08.2013
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
- Coordinated cross-functional teams to deliver exceptional customer service.
- Collaborated with management with development, analyses and implementation of staffing and training, and developed strategies aimed at improving overall team performance.
Member Services Associate
Fidelis Care
12.2009 - 09.2010
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files, databases, member accounts, ensuring accurate record-keeping, and prompt assistance with any issues.
- Actively participated in professional development activities focused on advancing skills in customer service and relationship management.
Education
Bachelor of Science - -Sociology
State University of New York
Buffalo, NY 05.2001 -
Master of Science - Healthcare Management
Monroe College
The Bronx, NY 05.2001 -
Skills
Vendor Relationship Management
Cross-Functional Communication
Operations Management
Vendor Management
Timeline
Vendor Operations Oversight Specialist
Fidelis Care
08.2013 - Current
Team Leader
Fidelis Care
09.2010 - 08.2013
Member Services Associate
Fidelis Care
12.2009 - 09.2010
Bachelor of Science - -Sociology
State University of New York
05.2001 -
Master of Science - Healthcare Management
Monroe College
05.2001 -