VANESSA ACHILLE
Braintree,MA
Summary
A position with responsibilities including problem-solving, planning, and organizing. Personal Brands and Professional Image Responsible, positive attitude, creative, approachable, enthusiastic, attention to detail, good listener, organized, and disciplined. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist is bringing years of expertise in customer services for sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in Word, Excel, and PowerPoint. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supervisor SDO Level 17
USPS, United States Postal Service
04.2025 - Current
- Team Leadership and Staff Coordination
- Oversight of Incoming and Outgoing Mail Operations
- Day-to-Day Workflow and Operations Management
- Performance Monitoring and Quality Assurance
- Office Administration and Record Management
- Client Relations and Service Support
- Enforcement of Safety Protocols and Regulatory Compliance
Acting Supervisor
USPS, United States Postal Service
02.2025 - 04.2025
- Supervision of Staff
- Mail Processing Oversight
- Operational Management
- Quality Control
- Administrative Duties
- Customer Service
- Safety and Compliance
Clerk
USPS, United States Postal Service
06.2023 - 02.2025
- Passport agent
- Accept and process passport
- Help with renewal passport
- Deliver mail to customers.
- Collect mail from customers.
- Assist with the delivery of parcels.
- Provide support for other staff.
- Maintain records.
- Deliver all mail at the scheduled time.
- Process customer payments
- Pay for items ordered online.
- Assist with the delivery of parcels.
- Receive a parcel from a courier company and deliver it to its destination.
- Fill out change-of-address forms and other paperwork.
- Deliver mail to customer's homes or businesses.
- Help customers with special needs.
- Assist customers with special equipment.
- Answer questions from customers
- Handle large volumes of mail.
- Maintain records and files.
- Follow all safety rules.
- Keep up to date with new technology.
- Ensure proper postage is applied.
- Make sure mail gets delivered.
- Attend training sessions.
- Report any problems to supervisors.
- Comply with company policies and procedures. Position Type Postal Position Grade level 6
Bus Monitor
Boston Public School and Transportation
09.2018 - 06.2019
- Transportation Strategy Description: Monitor student conduct on buses
- Help with alternate routes during rush hour
- And track radiation exposure of personnel. Monitoring student conduct on school buses is crucial for maintaining a safe and disciplined environment. To further improve the commute experience
- Offering support to bus drivers by providing alternative routes during rush hour can alleviate traffic congestion and Work Experience create a more efficient transit system. Finally
- Monitoring personnel for radiation exposure is a critical aspect of ensuring the health and safety of workers and students in high-risk environments. Follow all measures that can help create a safer and more effective environment for all involved.
Companion
Orlando health Hospital
02.2015 - 01.2016
- Delivery/Customer Service Description: Reported Unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor. Followed nutritional plans to prepare optimal meals. Provided transportation and appointment management.
HHA
Multiple Agencies Care for Elderly / Home Health
01.2012 - 01.2015
- Delivery/Customer Service Description: I traveled to client's homes to complete healthcare services and promote continuity of care. I followed nutritional plans to prepare optimal meals. Provide transportation and appointment management. They immediately reported unusual or urgent circumstances in the patient's conditions or environment to the nurse supervisor.
Sales Associates
Hudson Group
03.2010 - 12.2011
- Sales Description: Accurately processed POS transactions
- Returning coins
- Currency
- Payment cards
- And receipts to customers. Answered customers' questions about sizing
- Accessories
- And merchandise care. Maintained a calm demeanor and professionally managed issues in complicated high-stress situations. Prepared merchandise for the sales floor by pricing or tagging, order and restock merchandize
Assistant Administrative / Manager
Flombayant Agency Travel
01.2006 - 02.2009
- Work Experience Port Au Prince
- Haiti Administrative Support Description: Scheduled meetings and Client appointments for staff teams. I implemented a record filing system to improve document organization and management. Sorted and distributed office mail and recorded incoming shipments for corporate records. Visit clients/marketing to enhance sales.
Assistant Administrative/ Receptionist/ Mail Preparer
Unibank SA
01.2002 - 01.2006
- Business Development Description: Interacted with customers by phone
- Or in-person to provide information or resolution. Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Produced high-quality communication for internal or external use. Provided quality clerical support through data
- Document management
- Email correspondence
- And overseeing the operation of the description of dutie
Education
Master of Business Administration -
Southern New Hampshire University
New Hampshire07.2025
Bachelor's Degree - Business Administration
Southern New Hampshire University
New Hampshire05.2025
Associate Degree - Business Management
Roxbury Community College
Boston, Massachusetts05.2023
Associate Degree - Business Administration
Roxbury Community College
Boston, Massachusetts05.2020
Certificate -
Craan Learning Center
Haiti 08.2001
Skills
- Administrative
- Administrative Support
- Alarm Monitoring
- Basic First Aid
- Business Administration
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Policy enforcement
- Schedule development
- Public speaking
- Project planning
- Priority management
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
- Business administration
- Employee development
- Time management
- Multitasking
- Organizational skills
- Active listening
- Professionalism
- Self motivation
- Reliability
- Team leadership
- Operational efficiency
- Customer relationship management
- Business analysis
- Sales strategies
- Organizational development
Certification
- Medical Terminology
- Certificate Subject
- Home Health aide
- HHA
- CPR
Languages
English
Haitian Creole
French
Timeline
Supervisor SDO Level 17
USPS, United States Postal Service
04.2025 - Current
Acting Supervisor
USPS, United States Postal Service
02.2025 - 04.2025
Clerk
USPS, United States Postal Service
06.2023 - 02.2025
Bus Monitor
Boston Public School and Transportation
09.2018 - 06.2019
Companion
Orlando health Hospital
02.2015 - 01.2016
HHA
Multiple Agencies Care for Elderly / Home Health
01.2012 - 01.2015
Sales Associates
Hudson Group
03.2010 - 12.2011
Assistant Administrative / Manager
Flombayant Agency Travel
01.2006 - 02.2009
Assistant Administrative/ Receptionist/ Mail Preparer
Unibank SA
01.2002 - 01.2006
Associate Degree - Business Management
Roxbury Community College
Associate Degree - Business Administration
Roxbury Community College
Master of Business Administration -
Southern New Hampshire University
Bachelor's Degree - Business Administration
Southern New Hampshire University
Certificate -
Craan Learning Center
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