Skilled administrative professional with strong background in office coordination and management. Adept at streamlining processes, optimizing resources, and ensuring efficient operations. Known for excellent communication, problem-solving abilities, and adaptability to evolving needs. Strong team player with commitment to achieving organizational goals and maintaining high standards.
Hi, I’m
Vanessa Acosta
Business Associate
Garland,TX
Summary
Overview
4
years of professional experience
3
years of post-secondary education
1
Certification
2
Languages
Work History
Citrus Smiles Dental StudioMurphy, TX
Administrative Office Coordinator
2024.08 - Current (1 education.year_Label & 10 education.months_Label)
Job overview
- Reduced operational costs with thorough budget management and expense tracking.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Drove employee productivity and engagement through effective management and motivation strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Heartland Dental CareWylie, Texas
Business Assistant
2023.06 - 2024.07 (1 education.year_Label & 1 education.month_Label)
Job overview
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Improved cash flow, consistently monitoring and resolving outstanding accounts receivable balances.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Negotiated to collect balance in full by maintaining high volume calls and met demands of a busy and productive group
Texas Endodontic Center Allen, TX
Customer Service Representative
2021.08 - 2023.06 (1 education.year_Label & 10 education.months_Label)
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected customer deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Verified insurance and communicated coverage to staff and patients.
The Dental Specialists Pediatric DentistryGarland, TX
Front Desk
2020.09 - 2021.07 (10 education.months_Label)
Job overview
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Richland CollegeDallas, TX
Associate of Applied Science from Business Administration
2018.10 - 2021.05 (2 education.years_Label & 7 education.months_Label)
University Overview
Skills
Office administration,Office management,Document preparation
Scheduling appointments,Budgeting and finance,Report generation
Office inventory management,Verbal and written communication
Attention to detail,Customer database systems
Proficient in [Dentrix, Open Dental],Office opening and closing
Administrative procedures,Adaptability
Certification
Certified Human Resources Assistant, Richland College
Timeline
Administrative Office Coordinator
Citrus Smiles Dental Studio
2024.08 - Current (1 education.year_Label & 10 education.months_Label)
Business Assistant
Heartland Dental Care
2023.06 - 2024.07 (1 education.year_Label & 1 education.month_Label)
Customer Service Representative
Texas Endodontic Center
2021.08 - 2023.06 (1 education.year_Label & 10 education.months_Label)
Certified Human Resources Assistant, Richland College
2021-05
Front Desk
The Dental Specialists Pediatric Dentistry
2020.09 - 2021.07 (10 education.months_Label)
Richland College
Associate of Applied Science from Business Administration
2018.10 - 2021.05 (2 education.years_Label & 7 education.months_Label)
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementCompany CulturePaid time offWork from home option401k matchPaid sick leave4-day work weekHealthcare benefitsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
The way to get started is to quit talking and begin doing.
Interests
Photography
Painting
Reading