Vanessa Acosta
Ontario,CA
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
City of Chino
Chino , CA
07.2023 - Current
- Facilitated referrals for counseling, housing, employment, health care, and education services.
- Monitored client progress through regular follow-ups and detailed case reviews.
- Presented to community groups to clarify program goals, policies, and services.
- Managed caseloads effectively, ensuring timely documentation and compliance with reporting requirements.
- Delivered comprehensive case management services including intake, assessment, crisis intervention, advocacy, and monitoring.
- Provided immediate crisis intervention support for clients facing emergencies.
- Educated clients and families on rights and available community resources.
- Coached students and parents on behavioral, educational, and emotional strategies.
Teller
Wells Fargo
Ontario, CA
01.2022 - 06.2023
- Executed routine transactional and operational tasks with proficiency in bank procedures.
- Managed complex transactions across multiple systems to enhance operational efficiency.
- Facilitated introductions to bankers, boosting business opportunities and revenue generation.
- Maintained professionalism and integrity while interacting with customers and team members.
- Adhered to policies and regulations, identifying potential fraud and mitigating risks effectively.
- Demonstrated strong organizational skills, prioritizing tasks in a fast-paced environment.
- Sourced and nurtured relationships with customers and colleagues proactively.
- Identified essential information to address customers' financial needs effectively.
Assistant Store Manager
T-Mobile
Ontario, CA
06.2018 - 12.2021
- Evaluated store employee-customer interactions, providing actionable feedback for development and training.
- Assisted in resolving customer issues to enhance overall brand experience.
- Managed staffing, scheduling, and all store functions, ensuring effective labor controls and marketing strategies.
- Supported operational excellence by monitoring sales, inventory, and implementing new initiatives.
- Maintained a clean and organized store environment at all times.
- Mentored employees to foster long-lasting customer relationships and team success.
- Staying informed on latest products and training to serve as an expert resource for the team.
- Achieved monthly and annual sales goals while exceeding productivity metrics.
Education
Associate of Arts - Sociology
Chaffey Community College
Chino, CA05-2021
Bachelor of Arts - Sociology
Cal State San Bernardino
San Bernardino, CA12-2022
Skills
- Case management
- Crisis intervention
- Client advocacy
- Referral facilitation
- Problem solving
- Team leadership
- Community outreach
- Project management
- Conflict resolution
- Documentation and reporting
Certification
- BLS
- CPR, First Aid, AED Certified
Languages
Spanish
Native/ Bilingual
Timeline
Case Manager
City of Chino
07.2023 - Current
Teller
Wells Fargo
01.2022 - 06.2023
Assistant Store Manager
T-Mobile
06.2018 - 12.2021
Associate of Arts - Sociology
Chaffey Community College
Bachelor of Arts - Sociology
Cal State San Bernardino
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