Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Adams

Summary

Passionate Front Office Technologist, and Job Coach. Offering 15 years of success and experience in medical, customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Overview

12
12
years of professional experience

Work History

Job Coach/ In Home Services

Options
12.2022 - Current


  • Maintaining detailed records of individual histories, and documents.
  • Help the person served to self-identify skill deficits to work on.
  • Engage the person served and guide them toward self-advocacy and self-determination.
  • Work with the person served to identify their needs and workplace goals, and the employee’s role in them.
  • Help the person served with soft skills such as social skills and communication.
  • Help person served stay motivated through difficult times.
  • Teach job skills to the person served.

Client Service Representative

The Haven
07.2019 - 07.2020
  • Maintained accurate record-keeping with proactive attention to patient information updates.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved patient inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with patients coworkers, and staff.
  • Delivered prompt service to prioritize patient needs.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Communicated professionally with coworkers, supervisor, therapists, and patients.
  • Knowledge with Kipu Software.


Medical Receptionist/Back Office Technician

Dr. Jeffrey Eidelman (Podiatrist)
06.2018 - 07.2019
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Greeted patients and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Interacted with patients by phone, email or in-person to provide information.
  • Verified accuracy of medical records by consistently updating patient information.
  • Knowledge of Office-Ally Software.

Emergency Room Registrar

Twin Cities Community Hospital
06.2013 - 01.2018
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Issued receipts and completed cash balance sheets in specified areas.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Knowledge of multiple software systems.

Lead Medical Receptionist

Pacific Eye Surgeons
09.2011 - 02.2013
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Offered ample support to team members with creative solutions to difficult challenges regarding scheduling, conflict resolution and medical care.
  • Knowledge of Centricity Software.

Referral Coordinator/Front Office Supervisor

Cuesta Medical Group
06.2006 - 07.2010
  • Overseen employees through day-to-day work and complex problems.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of patients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Completed numerous referral requests each day for five medical providers.
  • Trained front office staff on referral and intake process.
  • Knowledge of Raintree Software.

Education

Certificate - Office Technology

The Academy of Healing Arts
Las Vegas, NV
01.2004

Skills

  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Quality Patient Care
  • HIPAA Regulations
  • Specialist Referrals
  • Multi-Line Phone Proficiency
  • Referral Tracking
  • Job Modeling
  • Medical Information Collection
  • Administrative Duties
  • Office Supplies and Inventory
  • Patient Satisfaction
  • Supporting Daily Living Needs
  • Emotional Support
  • Group and Individual Instruction
  • Intake Documentation
  • Task Demonstrations
  • Individual and Family Support
  • Corrective Actions
  • Administrative Support
  • Critical Thinking

Timeline

Job Coach/ In Home Services

Options
12.2022 - Current

Client Service Representative

The Haven
07.2019 - 07.2020

Medical Receptionist/Back Office Technician

Dr. Jeffrey Eidelman (Podiatrist)
06.2018 - 07.2019

Emergency Room Registrar

Twin Cities Community Hospital
06.2013 - 01.2018

Lead Medical Receptionist

Pacific Eye Surgeons
09.2011 - 02.2013

Referral Coordinator/Front Office Supervisor

Cuesta Medical Group
06.2006 - 07.2010

Certificate - Office Technology

The Academy of Healing Arts

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Vanessa Adams