Vanessa A. Fragoso
Sahuarita,AZ
Summary
Dedicated and service-driven professional with over 10 years of experience in hospitality, customer service, and logistics operations. Expertise in problem-solving, team leadership, and cultivating strong customer relationships enhances the ability to deliver exceptional service. Proven track record of managing high-volume workflows while improving operational efficiency and ensuring compliance across diverse business functions. Bilingual in English and Spanish, facilitating effective communication in multicultural environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Manuel's Mexican Restaurant
01.2014 - Current
- Respond to customer inquiries and resolve customer disputes. Coordinate with the kitchen staff to ensure timely and accurate order preparation. Assist helping employees in their area to better provide customer service. Assist guests with order selection and promote specific menu items and specials. Follow up with guests regularly and fulfill their request promptly. Collect payments and handle balance transactions.
Regional Service Provider
Ontrac
01.2023 - 01.2025
- Own and operate my company Bubble Wrap Delivery INC. We Average 1,0000 + deliveries per week. Overseeing and managing 8 couriers daily. Check and review reports daily. Expedite resolutions of shipping errors and damage packages. Implementing operational process improvement to increase efficiency in delivering accurately. Hire employees through proper identification documentation. Maintain compliance with Company policy as well as established practices, protocols and procedures. Accounting.
Pharmacy technician trainee
Walgreens
01.2013 - 01.2014
- Welcome and greet Customers, fill prescriptions accurately and in a timely manner. Help maintain pharmacy inventory, discard outdated items. Perform register transactions. Maintain customer confidentiality according to HIPPA and company policy. Help maintain a safe and clean environment.
Reception / Doctor assistant
A & A Chiropractic
01.2010 - 01.2011
- Greet customers, properly handle patient registration, record keeping, answer phone calls and schedule appointments, assist patients with decompression, hot and cold packs along with electronic muscle stimulation. Clean and sterilize examination rooms.
Education
High School Diploma -
Sultana High School
Hesperia, CA01.2008
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
Certification
- Arizona Food Handler Training Certificate 2023
- Certified Notary Signing Agent 2021
- CPHT - Certified Pharmacy Technician 2012 - 2013
Languages
Spanish
Professional Working
Timeline
Regional Service Provider
Ontrac
01.2023 - 01.2025
Server
Manuel's Mexican Restaurant
01.2014 - Current
Pharmacy technician trainee
Walgreens
01.2013 - 01.2014
Reception / Doctor assistant
A & A Chiropractic
01.2010 - 01.2011
High School Diploma -
Sultana High School