Vanessa Aguilar Reyes
Brighton,CO
Summary
Throughout my years of customer service I have honed my ability to provide excellent care for others and believe that it will transfer into the care field seamlessly. I have developed the necessary skills to listen to customer's wants and needs and have learned how to execute those wants and needs exponentially. Some of those skills include being an active listener, good time management, problem solving, team player, etc. which transfer to being an outstanding CNA because they have prepared me to listen to residents needs and provide them with necessary care.
Overview
1
1
year of professional experience
Work History
Barista
Ziggis Coffee
06.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Hostess
Mister Oso
03.2023 - 06.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Barista
Zero Degrees Bubble Tea
08.2022 - 02.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Kipp Denver Collegiate High School
Denver, CO05.2021
Skills
- Excellent Communication
- Interpersonal Communication
- Time management
- Problem solving
- Critical thinking
- Active listening
- Adaptability
Timeline
Barista
Ziggis Coffee
06.2023 - 01.2024
Hostess
Mister Oso
03.2023 - 06.2023
Barista
Zero Degrees Bubble Tea
08.2022 - 02.2023
High School Diploma -
Kipp Denver Collegiate High School
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