Vanessa Alabi
Queens
Summary
Versatile professional with experience at The Coconut Grove Childhood Center, adept in classroom support and complex problem-solving. Excelled in creating positive learning environments and maintaining confidentiality in medical settings. Proven track record in enhancing patient care and academic success through empathetic communication and effective crisis management.
Overview
9
9
years of professional experience
Work History
Teaching Assistant
The Coconut Grove Childhood Center
09.2020 - 12.2024
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Medical Administrative Assistant
Mta New York City Transit
02.2020 - 05.2022
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Direct Support Professional
AHRC
09.2015 - 04.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
High School Diploma - Liberal Arts And Sciences
Brooklyn College
Brooklyn, NYSkills
- Classroom support
- Complex Problem-solving
- Early childhood education
- Computer skills
- Calm and patient demeanor
Timeline
Teaching Assistant
The Coconut Grove Childhood Center
09.2020 - 12.2024
Medical Administrative Assistant
Mta New York City Transit
02.2020 - 05.2022
Direct Support Professional
AHRC
09.2015 - 04.2020
High School Diploma - Liberal Arts And Sciences
Brooklyn College
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