Vanessa Alcantara
Munster,IN
Summary
Energetic and multilingual professional with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for dependability with an open and flexible schedule.
Overview
21
21
years of professional experience
Work History
Business Owner - Training & Operations Coordinator
Junk Toro
03.2020 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality and services offered.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Recruited, hired, and trained initial personnel, and established key internal functions to outline scope of positions for new organization.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Maintain a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
Business Owner - Operations Coordinator
Wizard Maids
03.2012 - 12.2020
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Trained new employees on proper protocols and customer service standards.
- Maintained sufficient inventory levels to meet customer demands at all times.
Opening Shift Manager
Taco Villa
05.2003 - 03.2012
- Improved customer satisfaction by consistently providing friendly and efficient service during opening shifts.
- Demonstrated excellent multitasking abilities while overseeing various aspects of store operations simultaneously during opening shifts.
- Adapted quickly to unexpected situations or challenges, maintaining smooth operations even under pressure.
- Collaborated with other managers to develop strategies for overall store success, contributing to sustained growth in revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
East Chicago Central High School
East Chicago, INSkills
- Adaptable
- Excellent Customer Relations
- Team Collaboration and Leadership
- Fluent is Spanish
- Flexible Availability
- Problem solver
- Physical Stamina
Languages
Spanish
Native or Bilingual
Timeline
Business Owner - Training & Operations Coordinator
Junk Toro
03.2020 - Current
Business Owner - Operations Coordinator
Wizard Maids
03.2012 - 12.2020
Opening Shift Manager
Taco Villa
05.2003 - 03.2012
GED -
East Chicago Central High School
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