Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vanessa Alcaraz

Buckeye,AZ

Summary

Dynamic professional with experience at Walmart, Target, and Re/Max excelling in customer assistance and cash handling. Proven ability to enhance customer's experiences and reduce wait times through effective problem-solving and multitasking. Bilingual in English and Spanish, committed to maintaining a secure and organized environment while delivering exceptional service.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Self Checkout Host

Walmart
06.2017 - Current
  • Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
  • Promoted a positive shopping experience by greeting customers and offering assistance at the self-checkout stations.
  • Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
  • Reduced wait times for customers by maintaining an organized and clean self-checkout area.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Receptionist

Target
03.2003 - 04.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated Sysco phone switchboard to answer, screen, and forward calls, in a timely manner.
  • Schedule working shifts for team members and maintain and update schedule to reflect any changes.
  • Assist in preventing loss of assets to the store by being diligent in identifying suspicious shoppers.
  • Transmit information or documents to customers, using a handheld personal Digital Assistant.
  • Re-wrap and markdown open packages as well as maintaining my work area at the Fitting Room.

Office Assistant

RE/MAX
01.1998 - 11.2010


  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Performed administrative support tasks, such as proofreading, transcribing handwritten information or operating computer to work with invoices and other documents.
  • Given lock-box code access to meet with buyers and show them the inside of the property.
  • Operated office machines and prepared outgoing mail to potential buyers providing them with listing of available homes
  • Typed, formatted, proofread and edited correspondence and other documents from notes using computers


Education

High School Diploma -

Paramount Adult School
Paramount, CA
10-2001

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Cash handling expertise
  • POS system
  • Problem-solving
  • Time management
  • Customer assistance
  • Cleaning and sanitizing
  • Multitasking
  • Effective communication
  • Professionalism
  • Bi-lingual English/Spanish

Accomplishments

    Received award for Front End Transformation-Walmart

    Recognition as Star Associate from Assets Protection-Walmart

    Received Award for Team Member of the Month-Target

    Recognition Award for assisting with Loss Prevention-Target

    Red-Carpet Award for well maintained work space-Target

    Obtained my drivers license resulting in cash bonuses-Re/Max

    Recognition for Realtor's growing clientele-Re/Max

Certification

Front End Transformation

Timeline

Self Checkout Host

Walmart
06.2017 - Current

Receptionist

Target
03.2003 - 04.2015

Office Assistant

RE/MAX
01.1998 - 11.2010

High School Diploma -

Paramount Adult School

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