Vanessa Al Delfi
Learning And Development
Fishers,IN
Summary
Leadership Skills | Global Team | Communication skills |Critical Thinking Effective and Motivated Team leader with a passion for mentoring and developing teams skills. Proven record of working with and influencing stakeholders. Productive and desired asset to any team and able to show flexibility in responsibility and actions. High efficiency in Cornerstone, ServiceNow, Google Suites, Excel, Word, SAP. Ability to understand what the business needs and offer solutions that meet those needs. Over 8 year’s experience in Learning Services working with multiple learning management systems including cornerstone and SAP.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Roche Diagnostic
Indianapolis, IN
04.2014 - Current
Global Learning Services Interim Team Lead Ops 2
Global Learning, Global Pharma Affiliates
Indianapolis, IN
07.2022 - Current
- Acting as a catalyst for change by clearly conveying my ideas to upper leadership, challenging ideas to bring other perspectives for discussion and collaborating with the broader leadership team to meet the desired goal of the restructure.
- Led a team of 12 employees located in 3 countries. Set clear expectations, biweekly 1:1 connect sessions and development and mentoring opportunities in a professional and positive environment.
- Fostered a speak-up culture by encouraged sharing of concerns as well as communicating positive impacts during a period of organizational change.
- Supported internal Change management through an organizational restructuring , ensuring that leading up to the change the team knew what to expect and were able to express any concerns they might have. After the organizational change,was responsible for bringing together 7 new team members with 8 existing team members to form one team, with different areas of practice.
Global Learning Services Learning Service Advisor
Roche Diagnostics Corporation
Indianapolis, IN
05.2019 - Current
- Support as the main point of contact for 78 sites within 50 countries with approximately 270 learning experts in, large roll out plans for training, new learning experts onboarding, process improvements and trainings to be developed.
- Successful Project manager for the stage 2 onboarding project of Brazil, the United Kingdom, and Canada for the new LMS system. This included the planning, organizing, and monitoring of each phase of the onboarding. Despite the setbacks of a major global pandemic hitting at the beginning of the project, Brazil’s lead had to leave the country with less than 24hr notice because of the pandemic, I was able to adjust the plans as needed to keep the project on track, resulting in a successful outcome.
- With the strong business relationship fostered, I was able to anticipate the business needs and proactively offer solutions.
- Leadership skills for supporting the day to day team operations for our team located in Costa Rica do to outside the team leads hours.
- Led the business groups during the transformation to the new learning system management Cornerstone from SAP, insuring that their needs would be met by traveling to Budapest Hungary for business readiness testing and then again for the 2 week go live support in 2019. This required problem-solving skills, Customer centricity, and a growth mindset
- Collaborate with local learning experts and business partners on projects that support their business and identify deliverables to meet those goals
- Project Manager for Tier 1 Transfer Process: EMEA/AMERICAS. The project team included participants from EMEA, LATM, and NAM. This Agile Project approach included two Sprints. I acted as the scrum master for both sprints. A communication plan, status report to stakeholders, strategy plan, and lessons learned were included in the project.
- Key point of contact for high-level business stakeholders, analyzing their business needs and helping to form a plan to support those goals for their Area of Practice.
Programming Lead, PRIDE BRG
Roche Diagnostics Corporation
Indianapolis, IN
12.2018 - 12.2020
- Leadership Role in D&I group responsible for creating and delivering programming content that is informative and supportive of the LGBTQ community and Ally.
- Worked with Leaders within Roche to foster an inclusive and welcoming work environment.
- Responsible for the planning and implementation of all on-campus events and training.
- Lead a committee for Pride Month on-campus events and developed a Lunch and Learn event for the 50th anniversary of the Stonewall Riots.
- Lead a committee to develop and implement 2020’s Cultural Conversation for the Pride BRG bringing together speakers and experts for a panel discussion, while on a 3 month rotation in San Francisco.
Global Learning Services Senior Specialist
Pharma Affiliate Americas
08.2017 - 05.2019
Global Learning Services Specialist
Affiliate Services Americas Pharma
04.2014 - 07.2017
Education
Professional Scrum Master -
Scrum.org
01.2021 - 01.2022
Bachelor of Science - Project Management
Capella University
02.2020 - 05.2021
Associates of Arts - Business Fundamentals
University of Phoenix
Skills
Written Communication
undefinedTimeline
Global Learning Services Interim Team Lead Ops 2
Global Learning, Global Pharma Affiliates
07.2022 - Current
Professional Scrum Master -
Scrum.org
01.2021 - 01.2022
Bachelor of Science - Project Management
Capella University
02.2020 - 05.2021
Global Learning Services Learning Service Advisor
Roche Diagnostics Corporation
05.2019 - Current
Programming Lead, PRIDE BRG
Roche Diagnostics Corporation
12.2018 - 12.2020
Global Learning Services Senior Specialist
Pharma Affiliate Americas
08.2017 - 05.2019
Roche Diagnostic
04.2014 - Current
Global Learning Services Specialist
Affiliate Services Americas Pharma
04.2014 - 07.2017
Associates of Arts - Business Fundamentals
University of Phoenix
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